xbox stuck in 640x480

Repost:

Xbox One S stuck on 640x480 (480p) Resolution (in monitor)

Same issue. Support chat did nothing for me. Xbox One X here. Maybe try a display reset but it automatically resets you in 640x480 witch is the only way I get visual now.

I've tried that many times and it doesn't help...

Still stuck on 640x480 and a small screen

Hi Boom,

Thanks for the link but nothing from the thread or these others have helped.

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-s-stuck-on-640x480-480p-resolution-in/623d6774-1d31-48f5-94f8-dd02479ee536

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-video-defaults-to-640x480/c4e012b4-b51f-4496-bf2f-7f8e31879adb

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-640x480-only-option-on-resolution-under/139a2a83-4f7a-4cc6-a730-c12e6f3e1ab3

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-640x480-only-option-on-resolution-under/139a2a83-4f7a-4cc6-a730-c12e6f3e1ab3

https://answers.microsoft.com/en-us/xbox/forum/all/stuck-in-640x480-fixed/1b0c6ac9-c274-4078-95d2-7ce6e0b5dea4

There are a few others I tried from non-microsoft forums but they just repeat the same troubleshooting suggestions from above.

Hello there @Shaquille Moore, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the console situation; However, I believe your console might need just a system refresh to perform the system update successfully. I would like you to go through the following steps to perform a quick power cycle.

I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

If you are still getting the same issue, I would like you please to kindly follow the instructions below to physically reset your console:

- Turn off the console unplug all the cables then re-plug them back again.

- Since the console is an all digital one, click on the "Bind" button, after 10 seconds click the home "X" button just once without letting go of the button. Throughout the whole process you will hear two beep sounds and end up with a troubleshooting page. On your screen. You will need to select the "Reset this Xbox" option and choose "Reset and keep my games and apps".

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

In case all previously mentioned troubleshooting steps weren't helpful, the next solution would be to perform an offline system update. In the link below you will be directed to everything you need to know about the offline update and how to run it.

The link: Perform an offline system update | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!