Xbox streaming HDCP

GarryMPOP · Nov 7, 2021

Hi there, since i got my xbox series x I've been unable to watch content on NowTV, Disney+ or any Microsoft services. Nowtv doesn't really give any useful information but Disney+ and the Microsoft film & TV app indicate its an issue around HDCP. My TV supports HDCP 2.2 and is plugged into the correct HDMI cable with the xbox x cable. I've tried various solutions over the last few months to no avail. I'm able to use both Netflix and prime video without issue. Every app worked perfectly on my old xbox one. It's also worth noting the film & tv app reports that my TV doesn't support 4k but it does.

Also your request a callback option doesn't work, samsung s21 using Edge...

:)

Nursemorph

Hello, I've unplugged the hdmi cable quite a lot of times at both ends. I've tried all the hdmi ports at various points but it's currently plugged into the only one that supports HDCP2.2 and 4k. It's a Samsung UE48JU6500 fully up to date firmware and software.

Looking into this, Samsung TVs do seem afflicted by this issue since the Series X release. I did find this on another thread which may or may not be any use:

"However, disabling "Allow variable refresh rate" in the Xbox video settings solved the problem for me. Still, this is only a workaround and MUST be fixed with a proper patch."

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-series-x-hdcp-22-handshake-issues/

The thread is about a different Samsung model but likely is the same underlying cause

Christopher Revoredo

Do not worry I was able to send my Series X to repair!

GarryMPOP

I haven't, I'm using the one that came with the xbox series x. I don't think I own another as good so I'd have to buy one and this doesn't appear to have helped anyone on any of the other threads/forums I've been on?

Christopher Revoredo

Hi there Garry welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. You can try the following!

1. Turn off your Xbox using the power button on the console.

2. Once your Xbox has completely powered down, unplug the power cord from the back of the console. Don't simply unplug the cord from the wall's electrical socket — it must be disconnected from your Xbox.

3. Wait for 5 minutes, and then reconnect the power cord to both the Xbox console and the electrical socket.

4. Let another minute pass and turn it on afterwards.

Christopher Revoredo

Here you have a link! https://beta.support.xbox.com/help/hardware-net...

Xbox streaming HDCP