Xbox store wont use my MS account balance first.

I bought a £10 MS account card & DL Walking Dead 400 days & Season 2 Ep 1 & they DLd fine using the credit.

Then I wanted to buy the latest WWE 2K14 pack which was £6.79, from the previous walking dead DLC I bought I had £2 left on my balance.

I then went to buy the WWE 2K14 DLC & the screen said you have £2 credit, do you wish to apply it?, I clicked yes and an error screen came up & it wouldnt DL, so I tried it again, but using my credit card only & it DLd fine.

But, if I DL something costing £2 or less, it will DL fine, but wont apply to it will knock the £2 off the cost of the DLC?

Anyone had the same?

:)

 

Redeeming gift card & using balance for games

I'm having issues with a gift card that my son was given, I redeemed the balance & can see it in my account but I cant seem to be able to use it to purchase the games he's after either directly online in the MS store via a browser on a desktop nor on the
Xbox itself through the MS store. I get a message saying that account balances cant be used in the specified channel.

Is there something I am missing as it seems unnecessarily convoluted to use?

Thanks in advance.

 

Microsoft Wallet funds

Hi there,

They will use funds on your MS account first, then your bank account for any remaining balance

 

Do you have an alternate payment method added to your account? The service requires this just in case the amount owing is more than you have available in credit.

 

Indeed i have, my debit card is active on all the xbox accounts in my house, mine & my 2 sons.