Xbox store won't confirm my purchase

Discus and support Xbox store won't confirm my purchase in XBoX Games and Apps to solve the problem; I pre ordered nhl18, I have more than enough money in my account to pay for the game but for some odd reason the order was recently cancelled. But I... Discussion in 'XBoX Games and Apps' started by BAZPOPNHL, Sep 10, 2017.

  1. BAZPOPNHL
    BAZPOPNHL Guest

    Xbox store won't confirm my purchase


    I pre ordered nhl18, I have more than enough money in my account to pay for the game but for some odd reason the order was recently cancelled. But I attempted to go buy pack points on nhl17 using the same card and it worked completely fine. Im so lost on
    what to do here

    :)
     
    BAZPOPNHL, Sep 10, 2017
    #1
  2. Sandecker
    Sandecker Guest
    Movie and TV Series Purchases recognised by MyRewards

    Hi There

    I've read that Xbox Store purchases of lots of items including Movies and TV Series are recognised / included in MyRewards.

    If I go to the Xbox store online it now takes me to the generic Microsoft Store.

    Can you please confirm that if my Live ID / Microsoft Account is associated with my GamerTag that any purchases of movies of TV series via a browser going to the store are still recognised on MyRewards or do I physically need to purchase from the Xbox console?

    And, just to confirm, TV series and movies purchased are recognised under MyRewards?

    Many thanks

    regards
     
    Sandecker, Sep 10, 2017
    #2
  3. Smwutches
    Smwutches Guest
    Windows Digital Games (non-Xbox Live)

    For most offers, purchases have to be made from the Xbox Store, so Window Store purchases won't count.
     
    Smwutches, Sep 10, 2017
    #3
  4. CrazY1985
    CrazY1985 Guest

    Xbox store won't confirm my purchase

    Contact official support for this question.

    They can tell you why the order was canceld.
     
    CrazY1985, Sep 10, 2017
    #4
  5. CrazY1985 Win User

    Xbox store won't confirm my purchase

    Contact official support for this question.

    They can tell you why the order was canceld.
  6. Ricardo Lechuga Win User

    Own game says I don't own game WTH

    Hi Tickedofftonoend! My name is Ricardo an independent advisor ready to help you with this situation!

    If the game is installed it won't offer you to purchase, please log in here and confirm that the game was purchased with the email that you have logged in the Microsoft store app

    https://account.microsoft.com/billing/orders
  7. Smwutches Win User

    Windows Digital Games (non-Xbox Live)

    For most offers, purchases have to be made from the Xbox Store, so Window Store purchases won't count.
  8. SpiralOut46and2 Win User

    treasure hunt

    You just have to make sure that after you make your purchase, you also confirm the purchase. If you don't confirm it, it won't go through.
  9. JurassicMudBone Win User

    overwatch preorder

    Same issue. Mine account won't even let me download the beta under demos in the xbox store. I purchased my copy in the xbox one store April 26th and my roommate purchased it April 29th, he was able to download the beta and mine still says "bundle only"?????
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Xbox store won't confirm my purchase

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