Xbox Store will not let me download games

Hey there,

Which specific game are you trying to purchase, and does the error pop up if you try to purchase the game on Xbox.com? Additionally, do you receive an error code that looks similar to 0x00000000 or XBOS-0000?

Keep us posted!

Whenever I go into the store to download the game it doesn't show the game as an option to be downloaded it only let's me download the doc.

Hey there Hey shenanigans.

Are you trying to download the DLC in-game or are you buying it from the Xbox store? If it's in-game, try purchasing it from the store instead to see if there's a change.

No I did from the store and it's still won't let me.

Hello



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).





Thank you for your understanding.



Respectfully



Xbox Forum Moderator

Microsoft Community

Hello aj_1721,



Thanks for posting to the Microsoft community. First, we would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down. Can you please let us know if you still need assistance with this, or if you already solved it through another path?



Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community