Xbox store not working

I am Matrick · Jun 16, 2018

The xbox store one my xbox one x isn't working properly. Can't buy or download anything through the store or game pass. It's like the top part of the screen is cut off. Tried hard rest and clear cache. Didn't work. Also doing game share with a friend. Went
online to the store and seemed to work when he logged on to my account and started downloading but nothing apeared on mine. And I couldn't sign into his account on my xbox. Any advise would be a great help thanks.

:)

ChickenLu · Jun 16, 2018

Xbox store not working

My “store app” is updating, but has never made any progress. This means that I cannot purchase anything on my Xbox at all. Send help b0ss

Mister Cizl · Jun 16, 2018

Xbox store not working

Hey Nikslayy! Check out the steps
here and see if they help resolve your issue. Post back and let us know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

l reKk l

I had to do a factory reset to fix the same problem

onyxishere

When I enter my phone number (orange) to buy a game, I get the error "The selected mobile operator can not find it". How to fix it? (I from Poland)

Sorry to hear it. There is a service issue at the moment with purchasing downloadable items. Please keep an eye on

this link for updates.

AdamCollins13

Forgot to mention that I have reset and hard reset the console multiple times and the store still wont work.

JasonLorah

They sure do take their time fixing issues. I think this is also causing issue with game sharing...

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Xbox store not working