Xbox store is not working

dasuberman · Feb 9, 2017

So my Xbox is in working order, and is able to connect to the internet. What is killing me about one issue is that the Xbox Store is not doing its job. Recently I have been trying to buy Skyrim remastered, but every time I try to purchase it a gray box appears
and says, "Try again later. Check your internet connection and try again later. We couldn't connect to the Store." I would greatly appreciate any input from Microsoft on how to rectify this issue, but my faith in customer service is gone, and I think they
make enough money to not care about one insignificant customer.

:)

Mister Mascot · Feb 9, 2017

Xbox Store is not working

Hey there Foxy Purple,

Let's have you try to perform a full
Factory Reset, but make sure to keep your Games & apps. This will refresh the console fully, but you won't need to reinstall any games or apps. You will need to re-sign into any profiles you had on the console again though.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Foxy Purple · Feb 9, 2017

Xbox Store is not working

Hey everyone,

For the last two days I have been trying to get an app on my xbox but whenever I go to the Store on the xbox, all the featured content shows up. However when I try to hit browse or anything really it throws up this error code called 0x8000FFFF I did a search
but that code is in regards to the xbox not being able to save a game. I checked my connection and my xbox and internet are all good. I can connect to everything else on xbox live but Store is not working. Has anyone else had this problem?

ngocphi · Feb 9, 2017

what region are you in

If you check commerce.microsoft.com what is your account region

If you don't live in an Xbox one live region we can't help you

Misses Quinzel · Nov 3, 2018

Hey, dasuberman!

Sorry to see any connection issues! It seems more like you might have a set up that isn't ideal for the service. Can you please post back with the following information?:

Modem manufacturer and model number

Router manufacturer and model number

ISP

Wired or wireless?

Detailed network statistics (You can find this by going to Settings > All Settings > Network > Network Settings > Detailed network statistics)

From there, we will be able to figure out what you might be running into on the console. In the meantime, you should still be able to buy items from the website Store. If you're having issues there, please let us know! We look forward to hearing from you.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting.

l reKk l

I had to do a factory reset to fix the same problem

onyxishere

When I enter my phone number (orange) to buy a game, I get the error "The selected mobile operator can not find it". How to fix it? (I from Poland)

Sorry to hear it. There is a service issue at the moment with purchasing downloadable items. Please keep an eye on

this link for updates.

AdamCollins13

Forgot to mention that I have reset and hard reset the console multiple times and the store still wont work.

JasonLorah

They sure do take their time fixing issues. I think this is also causing issue with game sharing...

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Xbox store is not working