Xbox Store help

Hey,



I get this all the time and I agree that it gets frustrating. Sometimes if i load it back up and its on something I was previously looking at, moving left with the d-pad or thumbstick often takes me back to the store or previous page. If that doesn't work,
after backing out from the store app to the home screen, it should be in the big window in the middle, if I press the menu button, it gives me the option to quit the app and I can reload i without a problem.



I hope this works for you too as a temporary solution before they fix the issue.

Hello TheRougeDova221 how are you?

My name is Ezequiel I'm an Independent Consultant.

I suggest you wait a while before you make new purchase attempts, the game is still on pre-order and you can buy it tomorrow or later, maybe there is an instability in the payment method.

Avoid using VPN it is very dangerous and the Xbox can suspend the purchase, if the purchase on the Xbox does not work, try to make the purchase through the xbox.com website

Thank you for the advices, but I cannot update my Windows, it gives me an error 0x80080005 saying that there were some problems with the installation of the updates. Because of this, I cannot update the Xbox and the Store. I sincerely don't know what to do

Mh ok, so you think I have to restore necessarily Windows? Thanks

Hi. My name is Brilliant, and I am happy to assist you today.

Here are a few troubleshooting tips you can try to resolve your query:
- Restart your device.
- Update Windows.
- Update your device drivers.
- Update the Xbox and Gaming Services apps.
- Sign into the Xbox app and Store using the same account.
- Remove and reinstall Gaming Services.
- Make sure your date and time is correct.
- Disable your antivirus.
- Use the app troubleshooter.
- Repair and reset the Xbox app.

For more details on the above and more troubleshooting tips, kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-games-windows-10

I hope this helps resolve your query.