Xbox Store gives black screen on startup (Xbox One S)

Hey Horse Feather!

The
System Update Troubleshooter has steps that can help - from the first page, select "I need to troubleshoot a system update error", then select which Xbox One model you're using (original, S, or X), and then select the "I am experiencing a startup issue"
option.

Give that a shot, and let us know if you see any improvement!

The scenarios described are stuck on green Xbox startup animation, or no green startup animation where my issue is green startup animation transitioning to black screen.

Microsoft haven't said it is. I believe the green Xbox One startup screen will stay, and the Xbox Series X/S will get the new Xbox boot up screen.

Hey Horse Feather!

The
System Update Troubleshooter has steps that can help - from the first page, select "I need to troubleshoot a system update error", then select which Xbox One model you're using (original, S, or X), and then select the "I am experiencing a startup issue"
option.

Give that a shot, and let us know if you see any improvement!

The scenarios described are stuck on green Xbox startup animation, or no green startup animation where my issue is green startup animation transitioning to black screen.

and it won't let me do an offline update anyway lol, happy days.

Hi JasonX8

I'd be happy to explain why this issue occurs and provide a solution that will hopefully resolve this startup problem. When you start the Xbox One console, you expect to see the green Xbox startup animation screen. During the startup animation, your console
runs a full system check on all hardware components, validating the firmware and the operating system. This is very similar to the way a PC starts. The startup animation screen can take several minutes before transitioning to the next screen. If the system
check fails to run the startup animation three times in a row, the console is flagged by the system as “do not run.” This will block the startup animation from running, and in its place you'll see a black screen.

In order to determine your troubleshooting steps, after pressing the Xbox button you'll need to leave your console on this black screen for at least 10 minutes.

Note: A black screen doesn’t always mean that there’s an error. The system checks described above run in the background and can take several minutes to complete. This may appear to be an error since you'll only see a black screen, but it can
be completely normal except for the absence of the green startup animation screen.

If you have waited over 10 minutes and the screen does not transition, try booting up the console in the following way:

• 
  
  1. If there's a disc in the Xbox One console, eject it.
  2. On the console, press and hold the Xbox button for 10 seconds to turn off the console. Unplug the power cord and wait 5 minutes.
  3. Re-connect the power cord. Press and hold the Xbox button and the Eject button until you hear a beep to turn on the console. You’ll hear one beep right away and a second beep 10 seconds later. The power light will flash on before
     the second beep. DO NOT LET GO until the second beep occurs.
     
     Note If you have an Xbox One S All-Digital Edition, you’ll need to press and hold the Xbox button and the Bind button instead, as your console does not have an Eject button.
     
     In either case, this will boot your console in low resolution mode (640 × 480). To reset this setting, press the Xbox button to open the guide. Go to System > Settings > Display & sound > Video output,
     and then select the resolution you want from the Display dropdown.
     

Please give this a try and then let us know if the console continues to experience this startup issue.

Hi Jose,

I'd be happy to explain why this issue occurs and provide a solution that will hopefully resolve this startup problem. When you start the Xbox One console, you expect to see the green Xbox startup animation screen. During the startup animation, your console
runs a full system check on all hardware components, validating the firmware and the operating system. This is very similar to the way a PC starts. The startup animation screen can take several minutes before transitioning to the next screen. If the system
check fails to run the startup animation three times in a row, the console is flagged by the system as “do not run.” This will block the startup animation from running, and in its place you'll see a black screen.

In order to determine your troubleshooting steps, after pressing the Xbox button you'll need to leave your console on this black screen for at least 10 minutes.

Note A black screen doesn’t always mean that there’s an error. The system checks described above run in the background and can take several minutes to complete. This may appear to be an error since you'll only see a black screen, but it can
be completely normal except for the absence of the green startup animation screen.

If you have waited over 10 minutes and the screen does not transition, try booting up the console in the following way:

• 
  
  1. If there's a disc in the Xbox One console, eject it.
  2. On the console, press and hold the Xbox button for 10 seconds to turn off the console. Unplug the power cord and wait 5 minutes.
  3. Re-connect the power cord. Press and hold the Xbox button and the Eject button until you hear a beep to turn on the console. You’ll hear one beep right away and a second beep 10 seconds later. The power light will flash on before
     the second beep. DO NOT LET GO until the second beep occurs.
     
     Note If you have an Xbox One S All-Digital Edition, you’ll need to press and hold the Xbox button and the Bind button instead, as your console does not have an Eject button.
     
     In either case, this will boot your console in low resolution mode (640 × 480). To reset this setting, press the Xbox button to open the guide. Go to System > Settings > Display & sound > Video output,
     and then select the resolution you want from the Display dropdown.
     

Please give this a try and then let us know if the console continues to experience this startup issue.