Xbox store and sign in very slow/ not working

Hi Joel, both restarting the console normally using my controller centre but and switch off or restart (this has been going on for days) and also through the cycle MAC address function in the advanced settings.

Results from the advanced connection test:

Download speed 35.4Mbps

Upload speed: Not Available

Packet Loss 0%

Ping 175ms

MTU not available

Wireless Strength 70%

“There was a problem with some of the tests. Try again later”

The Xbox still works on things like streaming services. The internet still works as normal on other devices in my house. Ive already tried disconnecting and reconnecting wireless several times

Hi Tm1££££££, my name is Joel, I'm here to help you with any problems or questions you may have.

Tm1££££££, when you indicate that you restarted your console what type of reboot do you mean?

Could you perform an advanced connection test to your console and tell me all the values you get?

Press the Xbox button to open the guide.

Select Profile & System > Settings > General > Network Settings.

Select Test network speed and statistics.

Regards

There is a clear problem in your connection

There is a clear problem in your connection

Upload speed: Not Available

Ping 175ms high

MTU not available

Wireless Strength 70% Little

Please try to restart your connection by disconnecting your router from power for at least 5 minutes while restarting your console in this way and then perform the advanced connection test again

You must press the Xbox button on the console for 10-15 seconds (very important) until the console shuts down. Then disconnect from the power socket for 3 - 5 minutes and turn on again.

Could you perform an advanced connection test to your console and tell me all the values you get?

Press the Xbox button to open the guide.

Select Profile & System > Settings > General > Network Settings.

Select Test network speed and statistics.

Likely this is an internet problem, not an Xbox problem.

I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Now,. some NAT problems are subtle and don't appear in the Test Xbox Live Connection test (did you run it?). Most likely there's a port blocked... ports can be blocked in your router, modem, or
at your ISP. Since the Xbox 360 uses different ports than PCs & Macs use, you can't see the effect of a port blockage
except on the Xbox.



A sequential power cycle is the first step in clearing a port blockage:

1) turn off the Xbox then

2) unplug the power from the router (Some folks have a combination modem-router AKA 'gateway'. If so, skip step 3).

3) unplug the power from the modem.

4) Wait at least 30 secs then replug the modem (or gateway) power.

5) Wait 'til the light on the front of the modem (or gateway) which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router, then when that light says it's ready, skip step
6.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Turn on the Xbox. For more background on Ports, see
whatismyipaddress.com/port