Xbox stole my money!

Approximately, 3 weeks ago I purchase an Xbox pre-paid card through my local convenience store. I bought the card so I can purchase games from the online store. I get home and try the card and it doesn’t work.. Says “check your sender name”. “It contains
a prohibited word”. So I try several more times because I figured I entered it wrong. Didn’t work again and the same message appeared.

Next I phoned the support line, I talked to a gentleman and explained the situation. He said it was because they were doing maintenance on the store. He also said that I should take it back to the store with the receipt and ask for a new one. I didn’t believe
him that the store was undergoing maintenance because I could still access the store and there was no warnings on the Xbox website, Twitter or Facebook. I took it down to the same store I bought it from explained what I was directed to do, but was informed
that I was supposed to give Xbox certain numbers off my receipt. Then Xbox was to contact the convenience store so they can confirm that the card was returned. The Xbox support didn’t ask for any information so I was now left with a pre-paid card that won’t
work and I’m out 50$.

Out of pure frustration, I got into contact with another Xbox support person (Wanda) via the online messaging. I explained the problem for the 3rd time and after about 4 hours of messaging back and forth, Wanda informed me that they were going to reimburse
me my 50$. It seemed like a lot of frustration and repetition for a measly 50 bucks but I was just glad to be getting reimbursed.

So the next day, Wanda messaged me through email saying they were going to email me the reimbursement, I message her back and at this point I haven’t heard back. The last I was in contact with them was on the 24th of April.... So in conclusion, Xbox stole
my money and I just wanna add that I never have these issues on PS4. Maybe I’ll just junk my Xbox and spend my money on more Play Station.

I still have all the emails and a service request number that will show my side of the story.

:)

 

Co Last light is a masterpiece

The hooker stole my money in last light

 

Xbox stole my money!

Hello xxxchrismeloxxx,

Unfortunately, once Credits are deposited into your account as currency, we no longer have any control or visibility over their status. You would have to reach out to Xbox Billing support at (Contact Us | Xbox Support).
We can confirm a deposit of 5703 Credits (5.70 USD) on March 14th. You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency
from your commerce page at (Sign in to your Microsoft account), where they will be listed as a refund with a negative amount.

 

Normally what they would do to reimburse you would be to just add the 50 dollars to your MS account balance have you checked that to see if there was 50 dollars added to your account?