Xbox Stereo Headset Question

Ok, 1st question. Have you updated your controllers firmware with the headset plugged in?

http://support.xbox.com/en-US/xbox-one/accessories/update-controller-for-stereo-headset-adapter

Another question, have you toggled the mute button to make sure you don't have yourself muted?

Here are the guides for the headset adapter and stereo headsets, to give you some other ideas.

http://support.xbox.com/en-US/xbox-one/accessories/stereo-headset-adapter

http://support.xbox.com/en-US/xbox-one/accessories/stereo-headset-set-up-troubleshoot

SGT MacMillan, no. Don't post here attempting to answer questions you have no clue about. The Xbox One Stereo Headset Adapter passes both game and chat audio to a 3.5mm stereo headset.

Hey there Ruediger,



Thanks for reaching out here in Xbox Forums. I understand there is a question on the icons on the homepage. The icon is stating there is a headset being read by the system.

For any questions on connecting a headset to the Xbox One, I recommend checking out this article:Set up and
troubleshoot your Xbox One Stereo Headset.

Hope this helps.

Stereo Headset Adapter issues and questions

If you have a question or problem using the Stereo Headset Adapter, see the following topics.

Stereo Headset Adapter isn’t working

If your Stereo Headset Adapter isn’t functioning well, check the following:

Have you updated your controller’s software to support the Stereo Headset Adapter?

Make sure your controller has fresh batteries. When the batteries get weak, some controller functions like audio and rumble get turned off to conserve the remaining power.

Make sure your headset adapter is firmly plugged into your controller and that your stereo headset’s 3.5-mm cable is securely plugged into the headset adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
If the mute light comes on and you have updated your controller but your headset isn’t working, consult the manual or manufacturer.

Try your Stereo Headset Adapter on another controller if you can. If the adapter works on the second controller, try updating the first controller again. If that fails, the controller will need to be replaced. To order a replacement, go to the Xbox Online
Service Center.

These steps were found at
support.xbox.com/.../stereo-headset-adapter

Xbox One Stereo Headset issues and questions

If you have a question or problem using the Xbox One Stereo Headset, see the following topics.

Stereo Headset isn’t working

If your Xbox One Stereo Headset isn’t functioning correctly, check the following:

• Have you
  updated your controller’s software to support the Stereo Headset Adapter?
• Make sure your controller has fresh batteries. When the batteries get weak, some controller functions, such as audio and rumble, are turned off to conserve the remaining power.
  
• Make sure your Headset Adapter is firmly plugged into your controller and that your Stereo Headset’s 3.5-mm cable is securely plugged into the Headset Adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
  
• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center .
  
• Try your Stereo Headset and Stereo Headset Adapter on another controller, if you can. If the headset works on the second controller, try
  
  updating the first controller again. If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center .
  

There’s too much game or chat audio

If you have both game and chat audio plugged into the adapter, use the Game balance or Chat balance button to get more of the desired audio type.

Can I have chat through my Kinect as well as my headset?

No. When a headset is detected, the console assumes you want that audio to be private and automatically turns off Kinect chat audio.

I also hear audio through my TV

The Stereo Headset Adapter doesn’t know if you’re using your headset just for chat or for all audio, so TV audio is not automatically muted when you’re using the adapter. You must manually adjust your TV audio volume.

Your Stereo Headset is broken

If your Xbox One Stereo Headset is broken, it should be replaced. To order a replacement, go to the
Xbox Online Service Center.

Repair or warranty questions? See
Xbox One repair: Frequently asked questions.