Xbox Stereo Adapter not working

Pupsodent · Jul 14, 2015

I spoke with a customer service person over chat tonight, and he redirected me here.

I have an over-the-ear headset that was given to me as a gift christmas 2014, and recently the headset's right earpiece broke free of the top piece. That is not the biggest issue though, as it still partially worked up until tonight (7/14) when the stereo
adapter stopped working altogether. I contacted Karl at customer support and he helped me troubleshoot the adapter, then he recommended me getting a new adapter (and/or a new headset). The trouble is I cannot take the headset/adapter back because I do not
have the receipt for it, (but i do have the box with all original papers), and I also do not know where the headset was purchased from.

Please help me resolve this issue

~

:)

Mister Kellogg · Jul 14, 2015

Stereo Adapter Not Working

Hi there MoonWalker2185,

Have you had the chance to work through all the steps in ourXbox One Stereo Headset adapter troubleshooting guide yet? If you are still
not able to use the adapter after those steps you will want to look into replacing the device.

Thank you!

Henryk W. · Jul 14, 2015

How to adjust stereo adapter? (14th april update)

Find the answer by myself:

support.xbox.com/.../stereo-headset-adapter

it's working exactly this way now..I don't like it.

onyxishere · Jul 15, 2015

Sorry to hear that you're having issues with this. Unfortunately the CS person directing you here was in error. There is nothing we'll be able to do to help sort this out other than what they've already suggested. It does sound as though you may need
to purchased a new adapter and/or headset.

NewBlacksmurf

Hi Legend of RDG

If I understand your question...

Q: If you buy the Stereo Adapter, will this allow you to hear sound.

A: Yes, the stereo adapter will allow you to plug in headphones to hear sound. I omitted the headset that comes with the adapter just in case you already have headphones.

(The Xbox One Stereo Headset Adapter lets you plug a compatible chat or stereo headset into the Xbox One Controller to control your audio experience without taking your hands off the controller.)

Source:
support.xbox.com/.../stereo-headset-adapter

The adapter will work with many existing headphones, but you can opt to buy the Xbox Headphones (w/Mic) and adapter too

Always.Toasty

If your Xbox one Controller doesn't work or gets disconnected after you plug in your Stereo Headset Adapter, unplug your adapter,
and then update your controller without the adapter. After the controller is updated, insert your Stereo Headset Adapter back into the controller.

greg_window10_instal

Hi Zathrus,

We have two of the
Xbox Stereo Headset with Xbox One Stereo Headset Adapter, and both sets have worked well with no problems for sometime now. And I have used the
adapter with non-Microsoft headset with no issues. So, given that you say your "3.5 mm cabled headset " works directly connected to the controller, then I regret to say it would seem that the fault lies with the adapter itself and may need to be replace.

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset-adapter

SA

Norrissa

Stereo Headset Adapter issues and questions

If you have a question or problem using the Stereo Headset Adapter, see the following topics.

Stereo Headset Adapter isn’t working

If your Stereo Headset Adapter isn’t functioning well, check the following:

Have you updated your controller’s software to support the Stereo Headset Adapter?

Make sure your controller has fresh batteries. When the batteries get weak, some controller functions like audio and rumble get turned off to conserve the remaining power.

Make sure your headset adapter is firmly plugged into your controller and that your stereo headset’s 3.5-mm cable is securely plugged into the headset adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
If the mute light comes on and you have updated your controller but your headset isn’t working, consult the manual or manufacturer.

Try your Stereo Headset Adapter on another controller if you can. If the adapter works on the second controller, try updating the first controller again. If that fails, the controller will need to be replaced. To order a replacement, go to the Xbox Online
Service Center.

These steps were found at
support.xbox.com/.../stereo-headset-adapter

xFR3AKonaL3ASHx

Are you using an Xbox One Controller? If so, try this

support.xbox.com/.../stereo-headset-adapter

It works for the 360 Turtle Beach Headsets.

Xbox Stereo Adapter not working