Xbox Social and Xbox App aren't working

Gigabyte2065 · Dec 14, 2023

When I try to load up the Xbox app, it doesn't load, and when I try to load up the Xbox Social, all it says is " This is taking longer than expected." and has a retry button, but when I press the retry button, it never reloads and comes back to saying the same thing. I have tried restarting, uninstalling Xbox app, but nothing is working. Has anyone else had this problem, and does anyone know how to fix it?

:)

TrekNx-01

basically the same issue for me, can load Xbox app (windows 10 latest updates) but NO access to social just the same "this is taking longer than expected" error message.

Have tried repair ect yet still no joy.

Anyone else had this issue and found a fix yet?

Yanyannnn

Hello Gigabyte2065,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for understanding.

Regards,

Yanyannnn

Hello Gigabyte2065,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to fix the issues with the Xbox Social and Xbox App. This issue could be caused by a number of factors, including server issues or problems with your internet connection. Just a reminder, we are not able to double check your account here manually since we do not have the option to. No worries, we do have some troubleshooting steps here that we may use for the issue.

Before proceeding, I need to know more details so that we can get the best possible troubleshooting for you.

-May I know what was the last changes/updates you made on your end before the issue occurred?
- Is everything completely working before?

Basing on the statement you provided above, here are some troubleshooting steps that you may try:

1. Check the Xbox Live service status page to see if there are any known issues with the Xbox Social and Xbox App.

2. Make sure that your internet connection is stable and working properly. You can try resetting your router or modem to see if that helps.

3. Clear the cache and cookies on your web browser and try accessing the Xbox Social again.

4. Try using a different device or web browser to see if the issue persists.

5. Update Windows: Make sure that your Windows is up-to-date. Press the Start button on the taskbar, type settings, and then select Settings. On Windows 10, select Update & Security. On Windows 11, select Windows Update. On the Windows Update page, select Check for updates to see if any updates are available for your device. After the updates have downloaded, select Install now to start the installation. Following installation, we recommend that you restart your device so that the latest updates can take effect.

6. Repair the Xbox app: Right-click on the Start icon or press Win + X to open the Power User menu. Select Installed apps from the list. Scroll down to locate the Xbox app on the list. Click the three-dot menu icon next to it and select Advanced options. Scroll down to the Reset section and click on Repair.

Hope I helped! Please do not hesitate to ask if you have further concerns.

YanYannn
Microsoft Community Moderator

DevotedBurrito

Nevermind. I noticed the social apps aren't downloads.

Rhys5339

Check this link for a possible solution:
https://support.xbox.com/en-US/xbox-on-windows/social/server-connectivity-xbox-app-displays-blocked

Thanks, I have tried those and they don't work

Xbox Social and Xbox App aren't working