Xbox shutting off after an update instead of restarting

Crihspy · Mar 16, 2021

So I was forced to get an update for my xbox otherwise I couldnt even connect, but when the update finished my xbox did not restart it just shut off and when I turned it back on, the update was still required. I tried to get the update offline by using a flash drive and downloding it that way, but it still required the update after that. I have an original xbox one model.

:)

XBF Zineb F

Hello there @Crihspy, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the console situation; However, I believe your console might need just a system refresh to perform the system update successfully. I would like you to go through the following steps to perform a quick power cycle.

I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

If you are still getting the same issue, I would like you please to kindly follow the instructions below to physically reset your console:

- Turn off the console unplug all the cables then re-plug them back again.

- Since the console is an all digital one, click on the "Bind" button, after 10 seconds click the home "X" button just once without letting go of the button. Throughout the whole process you will hear two beep sounds and end up with a troubleshooting page. On your screen. You will need to select the "Reset this Xbox" option and choose "Reset and keep my games and apps".

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

In case all previously mentioned troubleshooting steps weren't helpful, the next solution would be to perform an offline system update. In the link below you will be directed to everything you need to know about the offline update and how to run it.

The link: Perform an offline system update | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Garmonbozia81

Have you also made sure to restart your Surface after downloading all updates? It's important that you select Restart instead of just shutting your device down and restarting it.

Mister Maka

Heya b4a2s0s.

Thanks for helping out! This particular thread is from 2013 and the issue appears to be resolved for the OP. When helping out please be sure to post in more recent threads. Thank you

b4a2s0s

unplug all external devices kinect hard drives and controllers worked for me

BlindSqrl

Problem solved. Return for refund.

Xbox shutting off after an update instead of restarting