xbox shutting down and restarting when turned on from controller

Hey there! Try going into Settings, Power, Restart now. This will ensure that your system is completely shut down and restarted. If that doesn't work, again in Power, choose Turn Xbox off. When it is fully shut down, unplug the power cord from the back of
your console for 2 minutes and then try again. One of these methods usually fixes freezing issues.

Xbox turns on fine but when i go to sign in the screen just turns black and the only thing you can do is shut xbox down and restart

so basically when i use my controller to turn my xbox off when i turn it back on its like it shut down

Hey mate,

Thats not good to hear at all. Have you tried power cycling your console? To do so, follow these steps:

Power cycle console

1.Go to the Home screen.

2.Press the Menu button on the controller.

3.Select Settings.

Note You can say “Xbox, go to settings” from any screen, but you’ll need a controller once you’re on the Settings screen.

4.Go to Power & startup.

5.Select Turn Xbox Off.

6.Select Yes. The console powers down.

7.Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Physically power cycle the console

1.Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will power down.

2.Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Instant-On power mode, the above steps will shut the console completely off. Instant-On mode, or the ability to turn on your console by saying "Xbox on", won't be enabled until you restart the console.

Ive held down power and hard rebooted the xbox one before and i am still seeing the crashes. It crashes when i go to turn off the system. Ill hold down the center button on the controller and select turn off xbox and it reboots when trying to shut down.