Xbox shuts off after a few seconds

CarlRood · Feb 9, 2019

My Xbox had been working fine. I was playing a game and some images weren't displaying. Usually, you just wait a minute and they load. I tried to navigate to another part of the game and it appeared to freeze. I then went to try and reboot the Xbox,
but I couldn't navigate Xbox menu. After a few minutes, the game appeared to come back, so it may have just been running slowly. However, I still couldn't navigate the Xbox menu.

I then unplugged the console and plugged it back in. Now, when I try to turn it on, the light comes on for a few seconds and then turns off. The light on the power supply turns amber.

:)

CarlRood

That appeared to be temporary at best. When I tried to go to the My Apps and Games menu, it was blank and I couldn't get it to switch back to TV. This was only about 5-10 minutes after the successful reboot. I tried the power supply reset. No good.
Now there's something really weird. The amber light is on the power supply despite it not being plugged in to either the wall or the Xbox.

CarlRood

I tried both suggestions. I tried the reset, on the console, but I'm not sure anything happened since the light was off the whole time. The console had been off for a while, so it wasn't warm, but I blew out the dust with an air can. I also did the
power supply reset. It booted, but it ended up in a frozen state. I got the "Hi" message with my name and then got an incomplete screen. I could see the name of the last game I played, but no image. Trying to access the menu from a button on the controller
just dimmed the screen. Pressing again undimmed the screen.

I powered off again and the problem occurred again. I only did the power supply reset and also plugged into a different outlet. Now it booted normally. I haven't tried playing a game, but I can now watch cable TV through the HDMI pass through

Jurgen1488

Your Xbox is probably overheating. It will be good to clean it at least from dust. Either give him a cleanup or service.

XBF Lance J

Hey Carl,

Thank you for reaching out. If you haven't already, please check out our
Power Supply solution for some quick and easy troubleshooting steps. If you are able to get it back on and are still experiencing those freezing issues, look into performing a

factory reset while keeping your games and apps. Let us know how it goes!

XBF Crystal P

Hi there Carl,

Thanks for reaching out! I'm sorry to hear about the issue with the Xbox One shutting off.

For any device issues, I would recommend to
contact Customer Support
for further assistance or visit the Device service and Repair
site.

Thank you for letting us know about the issue. We'll be locking the thread. If you ever require any help with
any other issues please feel free to come back to the Xbox Forums for further assistance.

Thank you and have a great day.

Xbox shuts off after a few seconds