Xbox shipping label for repair

Hello, i have recently requested a repair for my xbox controller and i have gotten 2 email, 1 telling me what to do and stuff and them then other one saying my order details and it told me that i need a shipping label and it said give up to 24 hours and
its been almost 2 days and i still dont have the shipping label. And when i go into my account, theres nothing there, its just a blank page with like 3 points. I need help, thank you.

:)