Xbox settings problems

But my Xbox one is diskless and has no eject button.

I see. You will have to press and hold the Xbox button and the Pair button instead.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:

Solution 1: Do a power cycle to clear the cache of the console

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Please try doing the factory reset sequence below to sort out the issue.

- Unplug the network cable if you're using a wired network connection.

- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds.

- Plug the power cord back in.

- Press and hold the BIND button (the one you use to sync controllers) and the EJECT button, and then press the Xbox button on the console.

- Continue holding the BIND and EJECT buttons for 10-15 seconds.

- Listen for two “power-up” tones a couple of seconds apart.

Note: If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any “power-down” chirps, that also means this failed.

- You can release the BIND and EJECT buttons after the second power-up tone.

- The console should start and show the Troubleshooting screen

- Choose "reset this Xbox" and there you have the option to Keep Games and Apps (already downloaded) or to Remove Everything

He would have to be the one to start a refund. There is no way for you to do so.

Hi TK_11ZJ, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You need to link his Microsoft Account (the one you use on the console) to a new Epic account.

We can't link more than one Microsoft account to an Epic account, and if you try to link a different one, you may receive an error message.

You can do it here:

Please, enter Epic website: epicgames.com/account/connected

Go to Your Name > Account > Connections > Accounts

Select his Microsoft Account to link it.

If you still can't, you will need to open a support ticket with Epic support.

https://www.epicgames.com/help/contact-us

I hope this helps.