Xbox set up issues

Discus and support Xbox set up issues in XBoX Accessibility to solve the problem; We bought a Xbox for the family and have been trying to set it up for 3 days. As we try to set it up, we ultimately get to one of few road blocks. 1.... Discussion in 'XBoX Accessibility' started by Michael Myers7, Jun 22, 2025 at 5:52 PM.

  1. Xbox set up issues


    We bought a Xbox for the family and have been trying to set it up for 3 days. As we try to set it up, we ultimately get to one of few road blocks.

    1. It ask us to log into our Microsoft account. When we enter the code nothing happens; or

    2. When we get past this step, it ask for a password and confirmation but just keeps asking for a password and confirmation and you end up in an endless do loop.

    3. When we try logging into our Microsoft account and they say they are sending a code, we never get the code. We are 100% certain they have the correct email and phone number but we get nothing via text or email.

    When we attempt to chat or call support that is more frustrating than trying to get it set up. Apparently, this issue is not eligible for a chat or call back. The virtual assistant just directs us to what we have been doing for 3 days with no luck.

    We have restarted, cleared cache, deleted and reinstalled accounts, etc nothing is helping.

    How do we get some actual support to resolve the issues?

    :)
     
    Michael Myers7, Jun 22, 2025 at 5:52 PM
    #1
  2. Hoskayra Win User

    Set up issue

    Hi Vivisdel10, my name is Oskayra and it will be a pleasure to help you.

    I tell you in advance so that there are no misunderstandings, this is a public user to user support forum. We are users who help other users. We do not work for Microsoft.

    There are several reasons why this could be happening. One possibility is that the system update has been damaged. If so, you will have to perform a system without connection.

    Another possibility is that there is a problem with console hardware. If so, you will have to get in touch with Microsoft's support to get help.

    If you have tried all these steps and you can not solve the problem, you can try the following steps:

    Make a system without connection. To do this, you will need a USB unit with at least 8 GB of free space. Follow these steps:

    Download the last system update from the Microsoft website.

    Copy the update file in the USB unit.
    Connect the USB unit to the Xbox Series X console.
    Turn off the console.

    Stay pressured the match and expulsion buttons for 10-15 seconds.

    The console will begin in the update mode.

    Select "Update from a storage device."
    Follow the on -screen instructions to complete the update.

    If you have performed a system without connection and you still cannot solve the problem, you can get in touch with the Microsoft support to get help.

    https://support.xbox.com/contact-us/

    I hope this information is helpful.

    Sincerely,
    Oskayra.
  3. Just a Volunteer Win User

    Set up issue

    Are you using a wired or wireless internet connection?

    Try a wired connection (ethernet cable) to your network hardware and restart the console. It should connect and do the required OS update.

    If wireless choose a factory refresh of the console. After the refresh is complete, input the console setup details again.

    Setup new Series X S has further details.
  4. TwoPuppet720261 Win User

    Issues with setting up home xbox

    Thanks for the reply ! No, I'm pretty sure he doesn't have my console set as his home Xbox. Should I have him do that ? Will that have any negative effects for him ? Like if he sets my console as his home one he won't lose any games
    or live, even though I don't have them on my console ? I'm sorry if this is confusing, I just don't really understand how the whole home Xbox thing works and just want to make sure he wouldn't lose anything.
  5. OwenButler3 Win User

    Xbox one set up issue

    Yeah that is exactly what happens it just goes in circles
  6. OwenButler3 Win User

    Xbox one set up issue

    Thank you for the update. Let's then reset your console keeping your games and apps. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

    Press the Xbox button to open the guide.
    Select Profile & system > Settings > System > Console info.
    Select Reset console.
    Reset and keep my games & apps.
    I had already did that my problem is after I did it now goes from choose connection and then it just goes back to What variety of English (photo attached for your reference)
    [​IMG]
Thema:

Xbox set up issues

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