Xbox Servicing (Delivery/Shipping Huge issue PLEASE HELP)

TheBlackStag22 · Sep 2, 2015

Hey Everyone,

I was told by microsoft to send my xbox one in for service due to warranty and unsolvable problem, I went through the complicated process of submitting an order and such and was told to wait for a shipping label to be sent.

now ... my order was made and is in progress and I received this said email that was meant to be a shipping label, the email i received had no shipping label attached and sent me to a Lodge return form which i could not complete for it would basically not allow
me to, after trying to get this shipping label for more then a few days I gave up and just used the support website to find the address myself.

I sent my xbox away to the Australian Service centre address supplied on the warranty and service website.

NOW MY PROBLEM:

I sent it away without a microsoft shipping label, I think that means i had to pay is all for the shipping...

but it has been delivered like 3 days ago and microsoft have not confirmed in any way at all that they received it and I looked up the address of "said" service centre supplied by microsoft for Australians and its just a UPS in sydney which i think is just
another postal service so, why would microsoft ask me to send my xbox to a UPS post place ..do they do services?. and should i have fought for the shipping label more? and what happens now.

I just want confirmation that they received it but I sent it myself without shipping label due to the complete annoyance of it all. just need to know my xbox isn't in random post office somewhere and all is in progress. Thanks.

:)

FearedNightmare · Sep 2, 2015

Elite Controller - Drifting Joystick & Microsoft Support Failure

You can still get your controller repaired, you'll just have to pay for the shipping and servicing. For the exact price you'll need to contact support again though.

You can find info about servicing your Elite controller here
support.xbox.com/.../servicing-elite-controller

FearedNightmare · Sep 2, 2015

Xbox Elite Controller thumbstick drift

If your controller is out of warranty you can still get it repaired, however shipping and the repair won't be free. You can find steps on servicing your Elite Controller right here

http://support.xbox.com/xbox-one/accessories/servicing-elite-controller

FearedNightmare · Sep 2, 2015

I think it's best to contact Xbox Live support by phone for this issue.

FearedNightmare

I think it's best to contact Xbox Live support by phone for this issue.

Smwutches

Depends on the service they use to ship it and the delivery driver.

MorkyMork1991

As with any online service in these challenging times, the timeline for shipping and delivery is going to be longer than usual.

XBF - Tali

Hello Invisibleshadows,

Thank you for contacting the Xbox Support forums. Though we are unable to supply exact shipping times/estimates on the forums, I'd like to provide resources to help you. If this was a purchase through the Microsoft Store, shipping dates are typically accurate. You may find the full FAQ regarding shipping and delivery times here: Shipping options, costs, and delivery times.

If you are concerned about any points you may have accumulated, please contact Microsoft Rewards Support directly.

I hope this helps! If you have additional questions, please feel free to respond back to this thread.

Thank you,

-Tali

NiteTimeOwl3533

Yes they are still shipping here is a guide to help with shipping

https://support.microsoft.com/en-us/help/4000644/microsoft-store-shipping-options-costs-delivery-times

Xbox Servicing (Delivery/Shipping Huge issue PLEASE HELP)