Xbox services missing and cannot login

Hello RINALDO MOTTA,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,

Hello RINALDO MOTTA,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to log on Xbox Windows app. Based on the video you provided, it seems that the Xbox services may be missing on your computer. Just a reminder, we are not able to double check your account and device here manually since we do not have the option to. No worries, we do have some troubleshooting steps here that we may try.

Before proceeding, I need to know more details so that we can get the best possible troubleshooting for you.

-May I know what was the last changes/updates you made on your end before the issue occurred?
- Is everything completely working before?
-Are you getting any error message?

Basing on the statement you provided above, here are some troubleshooting steps that you may try:



1. Press the Windows key + R to open the Run dialog box.

2. Type "services.msc" and press Enter.

3. Scroll down to find the Xbox Live Auth Manager and Xbox Live Game Save services.

4. Right-click on each service and select Properties.

5. Set the Startup type to Automatic and click Apply.

6. Click the Start button to start the service if it's not already running.

7. Restart your computer and try logging in to the Xbox Windows app again.



If the issue persists, you may need to reinstall the Xbox app or perform a system restore to a point before the issue started occurring. I hope this helps!

YanYannn
Microsoft Community Moderator

i bought the game on steam nothing here worked. the remove microsoft account just isn't an option for me. i can just send a clip of what it does i get no error or anything

If you don't mind, can you try reinstalling the game?

Or before that, try this:
Press Windows + X, then click on Windows Powershell (Administrator)

Then type or copy/paste this command and press enter:

Get-appxpackage Microsoft.XboxIdentityProvider | Remove-AppxPackage

Restart your PC and install the recently deleted app:

https://apps.microsoft.com/store/detail/xbox-id...

Finally go to Windows Settings > Apps and Features > Xbox app > Reset and Repair, then restart your PC and give it a new try.

If that doesn't work please also try these tutorials:

https://support.microsoft.com/en-us/windows/fix...

https://support.microsoft.com/en-us/account-bil...

Or try this (RainingRoses response):

"Try the following options for Windows 10/11:
1. Go to Credential Manager (https://support.microsoft.com/windows/accessing...) > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.

2. Go to Settings > Accounts > Email & accounts. Select your account with the issue and verify that the ‘Apps need to ask me to use this account’ setting is enabled. This would especially help if you have multiple accounts as you would have the option to choose the correct account on startup, but you can always change it back to the automatic option if you prefer. You can also try to remove the account from here and re-add it later.

3. Follow this file path: C:\Users\[Your Username]AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
Delete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider

Note that the highlighted code in this file path depends on your system so may vary.
If you don’t see a particular folder, then confirm there’s no search filters applied and select ‘show hidden items’, or you can just search for the folder in the search bar.
Restart your PC after trying the above steps, so that these properly take effect next time you sign in. It may also help to then reset and repair and/or uninstall and reinstall the Xbox apps where this error occurs."

Source: https://answers.microsoft.com/en-us/xbox/forum/...

this unfortunately did not work and i have not tried anything else i cannot find anything on this subject