Xbox service problem

brtisho. · Mar 6, 2025 at 1:33 AM

Hi i have this anmoying hell problem where I can't connect to the serviced.

The xbox is 4-5 years old and it started having true problems in February.

Where the settings app couldn't even open but no way to reinstall

Xbox not connecting to the wifi when the password and network is right.

DCHP problems if its connecting to a Mobile network.

Xbox service not working while i followed the steps and still didn't work

:)

brtisho.

Note: The xbox was in a decive fixer in 2023-2022 back then, My brother has also reseted it and still it didn't get any better (was resetted in feb 2025)

MagiKarp Died

Try removing your cache then re-downloading your profile.

VibroPlex

Have you checked all the info, payment acct + other is current, at
http://commerce.microsoft.com ?

If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See
http://tinyurl.com/XBLnumbers ...

but a faster way to speak to an Agent is to go to
http://xbox.com - sign in there if you can - then go to
support.xbox.com/contact-us

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

MissyQ

Hey there! It actually has nothing to do with your connection at all. If you go here:
support.xbox.com/.../error-code-lookup and click on the code, you'll see that once updating your payment information isn't work, you'll want to contact Support. You will want to talk
to Billing since they handle payment options. If you are in the US or Canada, you can call 800-469-9269 to get some help. Good luck! I hope this helps out.

XBF Brad A

Hello Nunonun,

Sorry for the issue with the games. We recommend signing in to
Account website. Once signed in go to subscriptions and see if it shows there. If you still are unable to see it, we recommend to request a call from support.

When you go to Contact Us to get it to request a callback follow these
steps:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

Xbox service problem