Xbox Service Issues

Also? I did a console factory reset and the process got stuck at the update phase it connected to the internet but once it got to the update phase it kept saying xbox service issues, the problem is on our side, try again later.

Yes but only half the time for some reason I tried googling one of them and I found a list of things to try like restarting, logging out and back in and hard restart and none of it worked

Hello King Polo1,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to fix your issues with Xbox service for the past three weeks. I understand how frustrating this can be, especially when you've invested a lot of money into your gaming setup. Before you consider switching to another system, let's try a few troubleshooting steps to see if we can resolve the issue.

Before proceeding, I need to know more details so that we can get the best possible troubleshooting for you.

-May I know what was the last changes/updates you made on your end before the issue occurred?
- Is everything completely working before?
-Are you getting any error message?
- What specific activity are you trying to do on your end?

Basing on the statement you provided above, here are some troubleshooting steps that you may try:



First, have you tried power cycling your Xbox? To do this, simply unplug the power cord from the back of your console and wait for 10 seconds before plugging it back in. This can often resolve connectivity issues.



If power cycling doesn't work, try resetting your network hardware. This includes your modem and router. Unplug both devices from the power source and wait for 30 seconds before plugging them back in.



If the issue persists, you can try connecting your Xbox directly to your modem with an Ethernet cable to see if the issue is related to your Wi-Fi connection.

Hope I helped! I will wait for your response.

YanYannn
Microsoft Community Moderator

Same I was about to do a raid in destiny and everything broke

Hey Player,

Generally the error is caused due to network issues. We're not tracking any issues like this currently. So let's have you try this guide and make sure your internet connection on the console is solid and in perfect working order. Xbox
One Connection and Network Solution

Let us know how it goes and if you find anything out!