Xbox Server Issues

Wizzywar · Apr 21, 2022

For several months now, I have been having bad input delay across all games on my Series X. My natural response was to replace every piece of hardware. And I did, from buying a new Series S, ethernet cable (I'm hardwired but WiFi is no better), HDMI, monitor, router, etc. My ISP came out and tested nothing wrong; I upgraded to gigabit internet as well.

The one obvious thing standing out across these months is my upload speed is massively underperforming when testing on Network Performance to the Microsoft servers. Again, all possibilities and troubleshooting on my end have been assuredly done to no avail. Months of trial and error circle this as the culprit. No other devices in my residence have issues getting their speeds, except my Xbox products.

My download speeds are fine, but I routinely get 3-5 mbps upload (I'm in Pennsylvania):

However, and here is the key part, when I test on a website speed test ON MY XBOX, it registers my real upload speed (taken minutes apart).

I even tested to a Seattle server, and it's normal. This is the only thing that stands out as causing my issues. I have friends from across the country, on the same provider, who test their normal upload on Network Performance. Something is wrong with my nearest server or somewhere along the line. How is this explainable otherwise?

Occasionally, Network Performance will test 35+ mbps, but we're talking 1/10 tests at most. Like it can't sustain it, there's overload issues, throttling, I don't know. But something is going on with the servers. It is causing me incredible grief playing Xbox, and I cannot continue doing this considering how much I play online and digitally. I repeat, all hardware has been replaced. My old Xbox One also only gets 5 mbps upload, so it's not a next gen issue. I cannot have this fall on deaf ears any longer.

:)

BUMBLEBEEx11747

I ment i dont play grr autocorrect

Wizzywar

I didn't know about private messages received to the "My Profile" page because I have never been there and didn't receive any sort of notification. I see the message now and responded, thank you!

Wizzywar

Thank you for this update, relaying the information now. A few more questions:

1. Have you tried connecting your console to a mobile hotspot? - This will help us determine whether there's an issue with the ISP or the console connecting with our servers.

2. Do you have a Pi-hole configured with your router? - There have been multiple reports of Pi-hole configurations causing issues with Xbox consoles connecting to our servers.

Looking forward to hearing back,

XBF - Dom

1. Yes, no change. No other devices in my home besides my Xbox One and Series X (and a Series S I also tested) have these issues. WiFi and Ethernet show no difference in upload speeds. Again, my Xbox on a browser speed test shows that it is getting my normal speeds, so it can't be my ISP. I even upgraded from 20 mbps to 40 mbps upload, and while my download improved, my upload remained stagnant to the Xbox servers. I had a Microsoft Expert even tell me the problem is not on my end.

2. I do not have a Pi-hole configured with my router.

Wizzywar

Hello ,

Thank you for your patience! We have a couple of questions that will help us while we try to investigate the issue:

1. Can you confirm whether you're playing games via cloud gaming or locally saved games?

2. What titles are you experiencing this input delay? We notice that you've stated "all games" are experiencing this issue but can you be a bit more specific?

Looking forward to hearing back,

XBF - Dom

1.) I'm playing via locally saved games. I've tried to play cloud games, and it's not possible to cloud game on my throttled upload speeds. However bad my saved games play, this is much worse. I have a friend on the same internet plan, with his actual speeds, who has no issues with cloud gaming. But it's unplayably laggy and jittery for me. Cloud gaming isn't terribly important to me day-to-day, but I do pay for the service, and I can't use it.

2.) I've played NHL22, Fortnite, MLB: The Show, Warzone, Halo Infinite over the last handful of months, all with delay to varying degrees, especially the quick twitch games with multiple inputs in short succession. Some of these I cannot play anymore due to the delay/sluggish feel. NHL22 is the game I typically have played the most over the course of my 7 month issue. There have been rare nights where I play with delay, and then in the early morning hours, I get my proper speeds and suddenly, it's crisp as can be. When it started in the fall, I'd have entirely good weeks even. Over the last few months, my issue is unceasing. Like I said earlier, if I test 10 times on Xbox Network Performance, it will register 40 mbps on 1-2 tests, but 3-4 mbps on the rest. It's like it flickers but can't sustain it.

(To be clear and reiterate, if I do a speed test on my Xbox's Edge browser -- like "speedtest.net" -- I ALWAYS get my proper speeds all day, every day. All other non-Xbox devices have no issue. This is specific to Xbox server tests and performance.)

Fl0ydPinkert0n

We don't have that kind of information. All that's known is that the teams are working on the issue.

https://twitter.com/XboxSupport

https://support.xbox.com/en-US/xbox-live-status

If your account is set as "home", then you should be able to play your games offline.

https://support.xbox.com/en-CA/xbox-one/networking/using-xbox-one-offline

Xbox Server Issues