Xbox Series X: Xbox Live Login Issue (Xbox 360)

I am having the same issue and same error code (80151912) when I'm running the Xbox 360 emulator on my Xbox series X.

I can sign into Xbox live on my Xbox series x but not on the emulator running the Xbox 360.

This problem is absolutely just an xbox series x problem. I have 2 other xbox consoles hooked to xfinity wifi. I have a one and one x hooked to it with no issues but fpr whatever reason the series x will not load the login page.

Xbox Live for the Xbox 360 (Including Xbox One and Series X|S backward compatibility) is currently having issues. Nothing you can do but wait until Xbox fix it.

Xbox Live for the Xbox 360 (Including Xbox One and Series X|S backward compatibility) is currently having issues. Nothing you can do but wait until Xbox fix it.

Hello MT44,

Thank you for your reply and for trying the steps I provided to you above! I would've been very glad if I am able to resolve this issue on your end. It seems like this one is out of my scope since I am not able to manually check your account here. I would highly suggest you reach out our dedicated Xbox Live support so that they can double check everything on your account and provide you with the best troubleshooting steps.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped!

YanYannn
Microsoft Community Moderator