Xbox Series X won’t stay on

Brian Burke1 · Dec 30, 2023

My xbox series x started looping on the bootscreen so I tried to reset it via the Recovery Menu. However it only gets to 5% before the screen goes blank, it comes on again, gets to 5% again and repeats the cycle.

I also tried an offline update but it only gets to the 3rd step and 78% before shutting down and repeating the cycle again,

It doesn’t appear to be a power issue as it stays on in the Recovery menu for as long as I want. It’s just when I select either the Reset or Update option. Maybe an SSD Issue?

:)

Hoskayra

Hello Brian B, My name is oskayra and it would be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We don't work for Microsoft.

Your Xbox Series X may have a hardware problem. If you've tried both recovery methods and neither works, you may need to send your console to Microsoft for repair.

Before shipping the console, you can try the following steps:

Check the cables. Make sure all cables are connected correctly, especially the power cable and HDMI cable.

Try connecting the console to a different power source. If you have another power source available, try connecting it to the console to see if that resolves the issue.

Try restarting the console. Press and hold the power button for 10 seconds to restart the console.

If none of these steps work, you may need to send your console to Microsoft for repair.

Microsoft will send you an email confirmation when it receives your console. Repair time will depend on the nature of the problem.

I hope the information provided is helpful to you.

Merry christmas.

Sincerely,
Oskayra.

Ryan [Limitless]

Hi Jessica, I’m Ryan.

Try the recommended troubleshooting in the following support articles:
https://support.xbox.com/help/hardware-network/console/console-wont-power-on

https://support.xbox.com/help/hardware-network/console/console-turns-off-unexpectedly

Also ensure that your console is well ventilated:
https://support.xbox.com/help/hardware-network/console/position-ventilate-console

If the issue persists, it would unfortunately indicate a hardware fault and you’d need to request a repair or replacement:
https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

Here to help.

4thWardATLPONYTAIL

My Xbox X series just said update an I pressed update console but it won’t update

CyclingCanoe703

Xbox x is gonna stay with as a long time after series x. And we will play on it as good as before.

RafałJuszczak

I have same issue but with my Acer Nitro VG271 144Hz. Xbox series X won’t run at 120Hz 1080p. That must be problem with xbox series x because works perfect with Asus RX480 8GB (144Hz 1080p HDMI2.0). I am very dissapointed. 60hz is a joke.

Xbox Series X won’t stay on