Xbox series X won’t stay connected to my internet.

I’m having the same issue. I got a series X about 2 weeks ago and it won’t stay connected to WiFi. It usually will only hold connection for a few minutes, anywhere from 2-20 maybe? A couple times it has maintained connection for multiple hours though that is very rare. It sits next to my Xbox One X and a few feet from my PS5, all of which connect to the same WiFi network without issue. Due to location of the router, a hardwire connection isn’t possible.

Hi Jessica, I’m Ryan.

Try the recommended troubleshooting in the following support articles:
https://support.xbox.com/help/hardware-network/console/console-wont-power-on

https://support.xbox.com/help/hardware-network/console/console-turns-off-unexpectedly

Also ensure that your console is well ventilated:
https://support.xbox.com/help/hardware-network/console/position-ventilate-console

If the issue persists, it would unfortunately indicate a hardware fault and you’d need to request a repair or replacement:
https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

Here to help.

Given that connect was not that much of a success it probably won’t have one but they haven’t said anything if you will be able to use an Xbox one connect on Xbox series X so hopefully you can

Hello Brian B, My name is oskayra and it would be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We don't work for Microsoft.

Your Xbox Series X may have a hardware problem. If you've tried both recovery methods and neither works, you may need to send your console to Microsoft for repair.

Before shipping the console, you can try the following steps:

Check the cables. Make sure all cables are connected correctly, especially the power cable and HDMI cable.

Try connecting the console to a different power source. If you have another power source available, try connecting it to the console to see if that resolves the issue.

Try restarting the console. Press and hold the power button for 10 seconds to restart the console.

If none of these steps work, you may need to send your console to Microsoft for repair.

Microsoft will send you an email confirmation when it receives your console. Repair time will depend on the nature of the problem.

I hope the information provided is helpful to you.

Merry christmas.

Sincerely,
Oskayra.

The Xbox factory reset on the series X still did not work, it wouldn’t connect to the network. I connected my original Xbox one (2014) back up to my monitor and I was able to play online games just fine on there, same Microsoft account and internet that the series X was not connecting too. My Xbox series x keeps saying it has a hardware issue when trying to connect the internet, I’m pretty sure this proves it’s a physical problem with the hardware on my Xbox. I still have warranty on it and can return it and trade in for a new one. I’ll try doing this and seeing if the trade in one works.