Xbox Series X wired network issue

After reading others people’s posts who are having the same issue, it seems this may be a wired networking issue. I unplugged the Ethernet and connected via wifi and it works fine. The wired connection issue with the series X is widespread and Microsoft needs to address this.

Hi Amelia_364,

Welcome to Microsoft Xbox Community Forum. I'm sorry to hear that you're experiencing issues with your Xbox Series X randomly disconnecting from the network. I understand how frustrating this can be. This is not a known issue, and it is likely related to your network settings or router configuration but if deemed that this is already a hardware issue with the console, this can be covered by warranty.

Firstly, I would like to know if you're using a wired or wireless connection to connect your Xbox Series X to the network. If you're using a wireless connection, please try connecting your Xbox Series X to the network using a wired connection to see if the issue persists. This will help us determine if the issue is related to your wireless network.



If the issue persists, please try the following steps:

1. Power cycle your Xbox Series X by holding down the power button on the console for 10 seconds until it turns off. Then unplug the power cable from the console and wait for 30 seconds before plugging it back in and turning on the console.

2. Reset your network settings on your Xbox Series X by going to Settings > General > Network settings > Advanced settings > Alternate MAC address > Clear > Restart.

3. Check your network connection on your Xbox Series X by going to Settings > Network settings > Test network connection. If you see any errors or warnings, try to resolve them by following the suggested solutions.

4. If none of the above steps help, try to update your Xbox Series X's firmware by going to Settings > System > Updates & downloads > Console update available. Follow the instructions on the screen and wait for the update to complete. Then, restart your Xbox Series X and see if the network issue is resolved.



If issue persists, please check this page and follow the steps provided to troubleshoot the issue further: Troubleshoot your network connection speed | Xbox Support



I hope this helps you resolve the issue with your Xbox Series X. Let me know if you have any further questions or concerns.

Kind regards,

Marrion

The Xbox series X is Hard wired with CAT 6. The TV and receiver are both wireless. I also use Blue-Ray 4K Disks (No network needed) and have the same issue. I have tried both, wireless and wired. I normally get over 800 Mbps.

Since you are in the Insiders program, have you posted this to the Insider support on Reddit?

https://www.reddit.com/r/xboxinsiders/

Thanks. Yes. No resolution or next steps however.