Xbox Series X will not connect to Nighthawk CAX30 modem router (wired)

Hi there! This is Virginia O.

I understand that you are experiencing issues connecting your Xbox Series X to a wired network connection.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check physical connections by testing another Ethernet cable, even if it worked previously with a different modem since it is not working now, test out another high-quality cable to rule out any intermittent issues.

And then use another LAN port on your Nighthawk to see if one port might be malfunctioning or misconfigured.

Next is to make sure that your router is running the latest firmware. Manufacturers often release updates to address compatibility and connectivity issues.

Then verify that the DHCP pool is large enough and that there isn’t an IP conflict.

After that is to do a manual network configuration on the Xbox. Do this in the advanced network settings on your Xbox Series X, please set a static IP address that you know is not in conflict with other devices on your network.

Once done, consider a full reset of the router settings to eliminate any lingering configuration issues that might be specific to the wired interface.

Thank you for your cooperation.

@Barret73

The Netgear Nighthawk R7000 seems to be a router, Is it connected to another Gateway or Modem which provides an internet connection to it ?

They are, console is connected wired to the same router my phone connects to wirelessly. Router is a Netgear Nighthawk RAX42, gigabit on the wired ports with cat6 cable and my phones and tablets connect to the same router on the 5 GHz network. My laptop, which faces the same issue, goes to the same router wired with a cat 6 cable. Just from another room.

Hello,

Thank you for posting in Microsoft Community.

We understand that you're experiencing connectivity issues with your Xbox Series X and Xbox Live. Here are some troubleshooting steps you can try:



1. Restart your Xbox Series X and your router/modem.

2. Check for any updates for your Xbox Series X and your router/modem.

3. Move your Xbox Series X closer to your router/modem to ensure a stronger signal.

4. Try using a wired connection instead of a wireless connection.

5. Check for any interference from other devices that may be causing connectivity issues.

6. Contact your internet service provider to ensure that your internet connection is stable and strong.



If none of these steps work, please provide us details about this issue.

May we ask for a screenshot of the issue? Please conceal your personal information like gamertag.

What games are affected to this issue?

When did this issue happen?

We look forward to your response.

If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,



Microsoft Community Moderator

This is a wired connection using Cable modem that wire connect to wireless Router that wire connect to Xbox One S.