Xbox series x will not connect to internet even though it says internet is good.

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

Thank you for the advise!

Do you mean crashes as in switches off? or back to the Home Screen? My son has had 3 series x so far! The first two randomly switching off and Microsoft said to return for refund and this latest one was dropping the internet connection by going back to the Home Screen. It seems as though my wireless internet connection wasn’t good enough even though the series x is in the same room as router. I tried using an Ethernet cable connecting the series x directly to the router and not had a problem since! I would recommend trying this. I know its not ideal in the day of WiFi but it’s worked for us and my son is happy.

I hope this helps

Marmite

I'm playing on Xbox series x. No problem playing games on multiplayer with good internet connection. But for some reason I can't get gamepass to load.

Fair enough, a slow internet connection is as good excuse as any.

Be aware however that while that drive will work on Series X, you won't be able to play Series X games directly from it. Series X games will require faster access and read speeds. My understanding is that the Series X games can be 'backed up' on an external
drive and then need to copied/moved over to either the internal SSD or the External SSD's that will be available for the machine.

The Series X will read and play Xbox One games from an external drive though.

Thank you. None of that works. It sees my router,The connection test confirms I am connected but somehow Xbox Live Services says I am not connected to internet even though the internet connection test says I am.