xBox Series X turns itself off after 5 seconds

Discus and support xBox Series X turns itself off after 5 seconds in XboX Insiders to solve the problem; So yesterday my series X arrived and I played Conan Exiles for about 2 hours, then the console crashed and turned off. When I turn it on, it will turn... Discussion in 'XboX Insiders' started by /u/frisch85, Jun 8, 2021.

  1. /u/frisch85
    /u/frisch85 Guest

    xBox Series X turns itself off after 5 seconds


    So yesterday my series X arrived and I played Conan Exiles for about 2 hours, then the console crashed and turned off. When I turn it on, it will turn itself off again after just 5 seconds and it's not even booting into the start screen. I have tried unplugging it for more than 5 minutes to no success, I've changed it's position to no success, the top most fan doesn't seem to spin when I turn on the console and I don't know if that's the issue.

    I'm currently figuring out whether I send the console back to the seller or if I should send it to microsoft but I'm afraid sending it to MS will take longer instead of requesting a new console from the seller. Before I do so I'd still like to know if anyone has a solution to this problem as it seems to be rather common, maybe a faulty console?

    submitted by /u/frisch85
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    /u/frisch85, Jun 8, 2021
    #1
  2. DeRpY SmUrFy300 Win User

    Xbox Shutting down

    The Xbox Series X turns itself off randomly to protect itself from overheating or when there is no power.The majority of reports of the Xbox
    Series X turning off appear to be related to next-gen games like Call of Duty: Black Ops Cold War and Assassin's Creed Valhalla.
  3. TomCole5 Win User

    Xbox Shutting down

    The Xbox Series X turns itself off randomly to protect itself from overheating or when there is no power.The majority of reports of the Xbox
    Series X turning off appear to be related to next-gen games like Call of Duty: Black Ops Cold War and Assassin's Creed Valhalla.
    Not necessarily fifa 21 xbox one version crashes and turns mine off so does fortnite
  4. michaelestes7 Win User

    Xbox one x turns on then after 5 seconds turns off

    What a horrible & inept way to treat paying customers. WOW
  5. XBF Amber M Win User

    Xbox one x turns on then after 5 seconds turns off

    Hi Jordan,

    Thanks for replying to keep us updated. Sorry to hear that you're unable to get the troubleshooting screen to appear. Since this is the case, you may want to contact the place you financed the purchase of the Xbox from first to see if they have any suggestions
    or may offer you an exchange since you haven't had it long (dependent on their policies of course).

    If not, then contacting your Microsoft store over in Manchester prior to going in would be a good idea to see what they can offer you in regard to an exchange. They would also be able to set up a servicing or repair for the console there as well, I believe.
    In regards to warranty, standard warranty for an Xbox console is 1 year. Its recommended that you register your device prior to contacting the Microsoft store and can do so by

    clicking here    . You can also read up on how to send your device for repair, etc on our support article entitled

    Getting your Xbox console or Kinect sensor serviced    .

    I hope that this information helps out a bit more. Please let us know the results.
  6. XBF Brad A Win User

    Xbox one x turns on then after 5 seconds turns off

    Hello all,





    As this is an old thread, I will be locking this one. Updates, games and everything changes often so would be best to create a new thread. Once a new thread is created we will be happy to assist you in any issues or questions you might have.





    Thanks,

    Brad
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xBox Series X turns itself off after 5 seconds

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