Xbox Series X turning off while playing certain games.

cleaning it is almost never necessary, and can invalidate your warranty.

You need to send your system in for repair

Most likely yes but the xbox one wont be future proof aka wont be able to play certain games in the future the xbox one x will be it will eventually turn into an older console but still will be able to play the game the series x can

Hi D_nice15, I hope you're doing well. I am an Independent advisor, and I am here to help you.

Let's perform troubleshooting steps on your console, but please let me know if you have already performed the steps so we can proceed to the next steps needed.

If an external hard drive is plugged into your console, please unplug it so we can determine what is causing this issue. Please do not plug in your external hard drive while we perform troubleshooting steps.

Please follow the steps to Power Cycle your Console:

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Once you have done this, please check if you encounter the same issue again. If the issue persists, please continue performing troubleshooting steps on your console.

Please follow these steps, but don't worry; you won't lose anything as long as your console is connected to the internet. Please be reminded that resetting your console will remove the accounts currently signed in on your console but you can add them back, and you will need to set the account as Home Xbox if there are any.

1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and Keep my games & apps.

Once done, kindly check if you encounter the same issue.

Hi Dominic, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Did you reset it by keeping the games and files?

Another option you have is to do a system reinstall via USB.

But If you already opened the service request, I recommend you follow it through, as this might be a power supply issue or something of the sort.

This is not helpful because it is the opposite problem. The Xbox turns back ON when you turn it off while still in dev mode. I have the same problem with Xbox Series X.