Xbox Series X turning off unexpectedly

NightcrawlerIC · Nov 11, 2021

Hello,

I have been experiencing crashes and shutdowns unexpectedly for the last week or so on my Series X. Most of the time this happens while playing a game called Dead by Daylight and I have found that it usually occurs when loading in or out of a match (but that is not always the case). I originally thought it was a overheating issue but I never receive an error message and it happens when the console is cool as well. To add, it is positioned vertically with space on all sides and is plugged directly into a wall outlet. I have tested multiple outlets to no success. I have deleted and reinstalled the game and cleared the cache as well as significant storage space. Restart and full shutdown didn’t work either. Any advice? I’d really rather not factory reset it or ship it to Microsoft for two weeks. Thank you in advance.

:)

ImAice

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I'm sorry to hear that. Here are the steps that you can try for your concern.

Solution 1. Power cycle your console

Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Solution 2. On your Xbox, please go to Settings - tv and display options - set the resolution to 1080 - under Advanced to the right click on video modes - uncheck Allow 4K and HDR10. Then restart your console and launch the game.

Solution 3. Clear your local save games file.

Make sure that there’s no disc in the disc tray.

Scroll left on the Home screen to open the Guide.

Select Settings > All Settings

Choose System > Storage.

Now select Clear local saved games.

Choose Yes to confirm.

Restart your console

Solution 4. Try to do a soft factory reset without removing any games and apps.

Press the Xbox button to open the guide.

Select Settings > System > Console info > reset then keep my games and apps.

NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

I hope this helps. Feel free to ask back any questions and keep me posted.

XBF Leo G

Hello Dusty7991,

Thanks for posting on the Xbox forums. We understand that your Xbox One X is not displaying a picture when you turn it on, and it is turning itself off. We have a support article that provides troubleshooting for an

Xbox One unexpectedly turning off. Also, we suggest making sure the console is plugged directly into a wall outlet. Be sure to let us know the results
Dusty7991!

XBF Esteban R

Hey Taylor!

I'd just like to add that we do have pages with troubleshooting information regarding your console turning off unexpectedly or not how it's supposed to.

If I were you, I'd check the articles either entitled
Troubleshoot Xbox One unexpectedly turning off for the Xbox one or
Xbox 360 console turns off unexpectedly for the Xbox 360.

Look that over and let us know if that information helped you out with the issue

Thanks!

denis97g

try this troubleshoot support.xbox.com/xbox-one/console/console-turns-off-unexpectedly

HUN Atomix

Check

Troubleshoot Xbox One unexpectedly turning off

Xbox Series X turning off unexpectedly