Xbox Series X stuck on boot animation, and I can also not reset the console.

Hi yes I have a Xbox series x. I've also tried what you insisted but nothing seems to work. I'm stuck on the Xbox series x start up logo screen. Sometimes it acts up and sometimes it doesn't I even did a USB offline update today and still no luck. Thought of just keeping the console on instant on since it's the only way where it doesn't take long to boot up past the animation logo. Thanks

Hi. Thank you for replying.

I have done many console resets and restarts and power cycles. None of them fixes my issue. I do not get the green boot animation. It is the white boot animation. The green boot animation is for the Xbox One which I do not have.

If you read in my first response, you will see that my work colleague tried my account on his three consoles and on each console, customisation works fine. Customisation on my previous three consoles were ok so the console itself is the cause. More specifically, the software on the console. My second response states for one second, I can see the customisation options then they disappear.

I can change the colour and gamer pic on the xbox website just fine. I do get an error code when trying to access the colour options on the Series X; 0x80a40408. I am happy to troubleshoot if that leads to a software download to fix my issue.

My One X just did the same thing, however it does not boot properly now either. The 4k chip animation and Xbox logo is laggy. Then the audio plays out of sync and it is stuck on the Xbox One logo....

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please do the steps below in sequence to do a factory reset and let me know if it works:

- Unplug the network cable if you're using a wired network connection.

- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds.

- Plug the power cord back in.

- Press and hold the BIND button (the one you use to sync controllers) and the EJECT button, and then press the Xbox button on the console.

- Continue holding the BIND and EJECT buttons for 10-15 seconds.

- Listen for two “power-up” tones a couple of seconds apart.

Note: If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any “power-down” chirps, that also means this failed.

- You can release the BIND and EJECT buttons after the second power-up tone.

- The console should start and show the Troubleshooting screen

- Choose "reset this Xbox" and there you have an option to Keep Games and Apps (already downloaded) or to Remove Everything

Hello Jeremy D, My name is Khaji I am an independent advisor and I will be happy to help you today.

If your console is stuck on a boot animation screen, try power cycling your Xbox console will reset the network card and clear the cache.

Press and hold the Xbox button on the front of the console for approximately 10 seconds.

When the console is off, unplug the power cord and wait 30 seconds.

Also remove all peripherals, such as storage expansion cards, UBD HDDs, battery charging stations, etc.

Plug the console back in and turn it on by pressing the Xbox button.

If you continue to see the Xbox boot animation screen for 10 minutes or more when you turn your console back on, go to this link and follow the steps recommended there: support.xbox.com/help/hardware-network/console/offline-system-update

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.