Xbox Series X sound issue

I have opened a thread on the Samsung forums as I did not find any on this topic. Please go there and add your comments to create attention

thanks

XBOX Series X emerging issue - no sound on games a... - Samsung Community - 2393045

Hi tam .,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are having similar issue with the original poster of this thread, No sound from Series X through tv speakers - Microsoft Community. Let us check on this together and sort this out. We will do to the best in our capability to assist you with your concern.

We would like to ask more details.

• When did this issue started to happen?
  
• What is your TV make and model?
  
• Have you tried using HDMI?
  
• Have you tried to connect your console to other TV?
  

We are looking forward to your response.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Gerardo, as you may know the community is public and unfortunately as independent consultants we are unable to provide this type of feedback to Microsoft.

The ideal in this case would be to use the former Uservoice, that now works on Insider on the Reddit platform to make this recommendation to Microsoft.

Insider Ideas

https://www.reddit.com/r/xboxinsiders/wiki/ideas/

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello AnUnwrittenPas, I'm sorry about what's going on, for your description, check out some similar occurrences here in the community.

What would be the sound system that is connecting your console, would it have Dolby Atmos or something like that?

On Xbox Series X when some games like Doom Eternal, Crash Bandicoot 4, Psychonauts 2, Tales of Arise and Visage are launched (only Xbox Series X enhanced games and not all of them) any Xbox Series X controller incur in an input issue, with battery and with USB cable without battery: if any key or trigger is pressed rapidly it doesn't work, a sort of input lag. The issue persist in any dashboard menu, then if I turn off and turn on the controller again the problem disappear until I return to the game in background that caused the issue. Any Xbox One X controller works perfectly instead. Both Xbox Series X and Xbox Series X controller are update with the latest update. I noticed that when the issue start the usual buzzing noise of the controller change sound, a lower sound. If I plug any headphone with or without microphone in the Xbox Series X controller the commands are more responsive but the problem remains. I reported more and more times this problem to Microsoft since 3 months but still there isn't an update that resolve this issue with my great disappointment. I think this issue started since about 4 months after a system update, and I think the problem is the same of yours. Can you confirm this?