Xbox Series X sound Issue. Audio gets lost in the middle of a scene dialogue.

my xbox series X is playing up i have no game audio for xbox one and series X games, xbox 360 game worked fine, i reset my console kept games and apps and no audio still. i dunno ill call support when i can, Im using samesung 4k hdr qled tv and it worked fine a few hours ago and then just stopped. and last few months been having no menu sound and start up sound too issue now no games audio

Hello AbeAustin,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are experiencing audio issues with your Xbox Series X and your Onkyo TX-NR6050 receiver. This sounds like a frustrating problem, and I will do my best to help you resolve it.



Based on the information you provided, it seems that there might be a compatibility issue between your receiver and the Xbox Series X audio formats. Some possible steps you can try are:



- Make sure your receiver has the latest firmware update installed. You can check this by following the instructions on the Onkyo website: Onkyo | Homepage (onkyo-av.com)

- Try using a different HDMI cable to connect your Xbox Series X and your receiver. Some HDMI cables might not support the bandwidth required for some audio formats.

- Try changing the HDMI audio settings on your Xbox Series X. Go to Settings > General > Volume & audio output > HDMI audio. Try setting it to Bitstream out and see if that makes a difference.

- Try changing the audio format settings on your receiver. Go to Setup > Audio > Audio Format. Try setting it to Auto or PCM and see if that works.

See: Connect your Xbox console to a sound system | Xbox Support

I hope this helps and you can enjoy your Xbox Series X with full surround sound soon.

Just played Eps 1-2 back to back and the sound issue you are having Lofty happens quite often in the cut scenes I have noticed where you get no dialogue just the music

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Totally loving it though, will fire up Episode 3 tomorrow

For some reason i dont have any dialogue audio within game cutsecnes every other sound effect works fine but no dialogue anybody know why

Hi Ehsaan,

Thanks for reaching out to the forums! We are sorry to hear about your issue and would like to help out. I have done some research on the soundbar in question LG SL6Y: 3.1 Channel Sound Bar w/DTS Virtual X & High Resolution Audio | LG USA and it appears that the soundbar does not support DTS:X or Dolby Atmos due to it not supporting 5.1 or 7.1 surround sound but is does support DTS: Virtual:X which the Series X does not.

With this particular soundbar your only audio option will be stereo uncompressed. I am linking the Xbox Support page concerning console audio settings so that you may see what your audio options are for your Series X console. Choosing speaker audio settings on your Xbox console | Xbox Support