Xbox Series X slow in games and menus

Diatosta · Apr 16, 2025 at 1:12 AM

Hi, a few months ago my Xbox started getting slower, first it was geometry disappearing in Forza Motorsport, but some time after the whole system menus started lagging.
I got to a point where opening the system menu in game takes more than 10 seconds to switch between tabs.

Another symptom I noticed is that recordings either fail, or the final video skips seconds at a time, where if the video is supposed to be 10 seconds, it'll be just 2 seconds, with the whole content there, but noticeably like 2x or 3x speed.

This sometimes takes a few minutes, other times by the time I arrive to the dashboard when starting up I already notice slow downs.

What I already tried:

Fully resetting the console's OS and data

Unplugging the console from the socket for multiple minutes, and plugging back in

Move the console to a totally unobstructed place, so air flow is totally free

Checking network speeds, which are normally above 500Mbps

Cleaning the internal SSD space, so I have hundreds of GBs free

Having tried all this, I have no other idea what to try, and if this is common, or a warranty problem?

Thanks in advance

:)

Janet_C

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

This isn't a common issue. In this situation, I ask that you try an offline update using the information found here:

https://support.xbox.com/help/hardware-network/...

If the issue persists after this, you'll need to review your console's warranty.

Submit an request at this link:

https://account.microsoft.com/devices/select-de...

There you will see your registered devices, select the device that presents the problem and select "Next", fill in the necessary data and you will be able to create your order.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Diatosta

Hi, thanks for the reply!

I had never seen that solution before, applying an offline update, and it seems to have worked!
There's still some occasional geometry vanishments in Forza, but it's very minor, I really have to be paying attention to see it, and the menus don't seem sluggish anymore.

I'll keep monitoring and see if it comes back, but if it does, I'll see about the warranty.

Thanks

Obsessive Power

Hi,

Your drive will work the same on Series X as it does on Xbox One and you won't need to format it.

However, Series X games or Xbox One games with Series X enhancements will not run from that drive and will either need to be installed internally or to an external SSD designed for Series X/S.

Your hard drive will be too slow for Series X games. They can be stored there, but not run from there.

JudeMoore

Hi Jesse

I've just unboxed my Xbox X and updated it too yesterday and I also suffer from the menu not appearing for ten seconds. It's like the xbox button doesn't work and you have to hammer it.

Will try what you mentioned and get back

Thanks

Jude

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

First check if your console have any available updates and perform them. See here https://support.xbox.com/en-US/help/hardware-ne...

If that doesn't solve the problem, I'll recommend you do a power cycle to clear the system cache

- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

- Unplug the console's power cable. Wait 2 minutes.

- Plug the console power cable back in. Press the Xbox button on your console to turn it on and check if it's all good.

If that doesn't help, I'll suggest you try doing a factory reset keeping games and apps on your console. This will refresh the console and remove all potential bugs without deleting any game data.

- Press the Xbox button to open the guide.

- Select Profile & system > Settings > System > Console info.

- Select Reset console.

- Choose Keep Games and Apps

Once that is done, you'll need to sign into the console using your Microsoft account credentials. If the issue is with your console, that should fix it.

Xbox Series X slow in games and menus