xbox series x shutting off when playing gear 5 games

Not solve..

Console still closes unexpectedly when play gear 5.

I would strongly suggest trying the troubleshooting steps below:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear

Then select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

Also, It would be great if you can delete the local save of the game.

If the issue persists, please check: Troubleshoot Xbox console unexpectedly turning off | Xbox Support

This has been happening to me since day one of having my Series X. It shuts off during gears of war 5 and I have also tried everything online. This is a wide spread problem and not due to just data corruption of a single game. This is a prevalent issue all over the Internet. Microsoft should take care to solve this problem when people spend $500 on a new piece of equipment and it shuts itself off while we’re playing. This is not just some random data corruption.

Hello everyone, I did a lot of search and this is my opinion according to latest comments.

In Gearsofwar forum, some people say they changed their xbox and got new from Microsoft and the problem is still happening. Even a person changed his xbox 3 times and Gears 5 is still shutsdown the xbox series x. Now they are saying; Probably its a rare software problem like NBA2K22 had. It was the same issue but Gears 5 didnt get a patch for shutdowns but NBA2K22 get a patch for shuts down.

If its a hardware problem like overheating xbox should shutdown in other games and FarCry 6 too but xbox is shuts down only in Gears 5 and Gears: Tactics and Gears: tactics is not even heating the console, its just a turn based strategy game. (BUT: Those who has shuts down in other games must send their console to Microsoft for replacement)

And they are saying if its hardware why xbox is not shutting down in other games and even like FarCry 6 with good graphics but xbox shuts down even only Gears: Tactics its the game from same developer who made Gears5.

Right now no one can agree if its hardware or software. but these situations points to its probably a rare and complicated glitch in the System OS and the Game. But right now they think its a software problem with a strange glitch.

So, I will not rush and not gonna send my xbox because its only crashing Gears games. Games that has much more graphics than Gears 5 is fine, if xbox starts to crush on the other games then thats mean there is problem on hardware. And i am playing games like more than 5-6 hours xbox is just fine.

So, Officially no one can give me a Guarantee its a hardware problem. What will happen if i send my clean xbox and get refurbished xbox and then Gears shut down again like the other people in gearsofwar forum?. I'll be left with refurbished xbox.

Some people's xbox shuts down 20-30min, Some peopl'e never. In my case i had only in Chapter 4 before that chapters i played the gears 5 very long hours. If it was hardware xbox should shut down in other chapters too. And someone said exact same thing like me, He had crash after desert mission, he mean Chapter 4.

Source: Gears 5 and Tactics shutting xbox series x down - Gears 5 - Gears Forums (gearsofwar.com)

I just got my series x wednesday and am having this problem with Gears 5. Every other game works fine and ive been playing all day. But Gears might give me an hour or may not even give me 10 minutes before the whole systrm shuts off.

Chat support told me to contact gears devs with the bug but people on the forums say the only fix is to send it in for repair or replacement.