Xbox series X shutting off mid game

Your xbox itself shuts off mid game or you just lose picture and sound?

The shutdown is to prevent data corruption due to errors. If you do not get an overheating message this is nothing to worry about

You should file a report about the bug when you reboot by holding down the xbox button and choosing "report a problem". This information is sent to the developer to hopefully address the issue.

Hello Tanner!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

This could be happening for 3 factors. Hardware (would give an overheating warning), network (conflicting servers, can't access and shuts down) or Insider version really.

As it is not accusing any warning, let's do a network test.

Get out of the insider version!

Launch the Xbox Insider Hub on Xbox One or a Windows 10 PC.

On the main landing page, select Settings.

Select Manage Devices and choose the one you want to remove from the program.

Select Done.

Then Use your cell phone it in router mode(hotspot), and connect your console to this cell phone's wifi network, please.

Check if it still turns off, if it continues then I advise you to call your warranty

Enter the link, register the console.

After, click on it, go to 'online service'. In the category put hardware and drivers and fill in the form with your data.

https://support.xbox.com/en-us/help/hardware-ne...

Thanks for the tips my Xbox One X shut down twice over the last week mid game. I need to improve ventilation and give it a good clean I think.

Hello there @SNX1881, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!