XBOX Series X shows as XBOX One on Microsoft Account

Yep mine is too and the first day I had it, it showed an Xbox One icon. At least now it shows a Series X icon.

Someone else I know said theirs shows up as Xbox One also but has a Series X icon.

Hello Nathan Ror,

Thank you for your contribution to the Microsoft community.

If you have factory reset your Xbox One, it will also reset your Xbox Series X. To fix this, you will need to sign in to your Xbox account on your Series X.



Here are the steps to sign into your Xbox account on your Series X:



1. Turn on your Xbox Series X.

2. On the sign-in screen, select "Add new".

3. Enter your Microsoft account email address and password.

4. Follow the on-screen instructions to complete the sign-in process.



Once you have signed into your Xbox account, you should be able to access your games and other content that you had on your Xbox One.

Hope I helped! Please do not hesitate to ask if you have further concerns.

YanYannn
Microsoft Community Moderator

Hi so I am the family organiser on my Microsoft account and I have my sons account added as a member on Microsoft safety app. Under his account there should be 2 Xbox devices. A Xbox 1 and and a series x Xbox. Neither of the Xbox devices are showing up under his account on family safety even though he is signed into both with his account.

However if he just logs into his Microsoft 365 account both devices show up. They are just not showing up on Microsoft safety app or website

On Xbox One, Windows 10 and the upcoming Series X, you will need to create a Microsoft account to play games. On the Xbox 360 console you do not have to create a Microsoft account to play.

Bump. It’s driving my OCD wild