Xbox Series X Shipping Address Change

Discus and support Xbox Series X Shipping Address Change in XBoX on Consoles to solve the problem; I recently moved a week after the I pre ordered the SX and was looking to change the shipping address and was told by THREE Microsoft reps that I... Discussion in 'XBoX on Consoles' started by IanGamboa, Nov 8, 2020.

  1. IanGamboa
    IanGamboa Guest

    Xbox Series X Shipping Address Change


    I recently moved a week after the I pre ordered the SX and was looking to change the shipping address and was told by THREE Microsoft reps that I needed to wait for the tracking number and contact the courier in order to change it.

    Fast forward and I get my tracking number yesterday and I contacted FedEx. They tell me that on my order only the shipper can change the address.

    Just got done talking with Microsoft support again and was to go the FedEx app and schedule a pickup for the item? Well I go and do just that and suprise suprise I need to be a shipper in order to change pickup location.

    I have been a proud Xbox user and fan for years and this kind of customer support is unacceptable. I need help from someone on MS’s end to resolve this issue.

    :)
     
    IanGamboa, Nov 8, 2020
    #1
  2. Gh05tm4ch1n3 Win User

    Xbox Series X Shipping Address Change

    Sounds like a bad situation hope you get it sorted. At least you got a notification im still waiting on mines even though it says estimated delivery 11th......
  3. mario guifarro Win User

    Change of Ship-To Address on Xbox Series X Preorder

    Dang. Your situation is wild, at least I'm still in the same city. I can even stake out at the old address if need be lol
  4. DevonMaslyn Win User

    Change of Ship-To Address on Xbox Series X Preorder

    I've tweeted a bunch of times, called every department I can, and still can't get through to anyone that can help.

    One contact of mine thinks that they clearly over extend on the pre-orders so they're hoping people like us that need to update the address just cancel the orders.

    How is it possible that a multi-billion dollar company can't update a ship-to address 6 weeks before the order is set to deliver?
  5. mario guifarro Win User

    Change of Ship-To Address on Xbox Series X Preorder

    Are you serious? How unprofessional is that? I mean I guess we can get the tracking number and then tell the courier to hold it at the facility for us. I’m in Philadelphia and I’m not moving outside of Philadelphia, just to another home so I guess that works
    for me.
  6. DevonMaslyn Win User

    Change of Ship-To Address on Xbox Series X Preorder

    Thats good information - thanks for the insight.

    I’ve noticed that preorders through Amazon and Target allow a ship to address change.

    Just a frustrating situation.
Thema:

Xbox Series X Shipping Address Change

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