Xbox series X screen issues

Same issue on Xbox series X today.

Tried : rebooting, uninstall app,…

Nothing works. App stuck on loading screen then error 0x8027025a

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

If that still didn't work, resetting the console and removing everything will be the last resort and if that still didn't fix the issue, getting the console repaired will be the best option.

3. ONLY the Xbox-Series X has this issue, No other, including the Series S which is the “little brother” of the Series X

4. The issue is the Series X

Are you sure, that the Series S is not affected?

It's the xbox series x I'm having the issue with. Also my brother has the same issue with the xbox series x.

Hi Jaden,

This is one of the known issues on the Series X|S consoles

Known issue: Some users are experiencing issues launching Xbox 360 games, which instead return the user back to the Home screen on Xbox Series X|S consoles.

Workaround: Clear your Xbox 360 storage by going to Settings > System > Storage > Clear local Xbox 360 storage.

Hope this helps!