Xbox series x/s wireless headset audio issues

Well, if you need a wireless headset, I recommend this one Xbox Wireless Headset | Xbox as it is compatible with Xbox Series X|S and Xbox One consoles.

I'm surprised you have been unable to replicate the issue...or that no-one is aware of it as it has been an issue since the console's release. Here's an article written last December about needing to constantly press a button or move a stick on the controller:

https://www.gamerevolution.com/guid...t-fix-wireless-turtle-beach-astro-steelseries

From the article:

"Microsoft is aware of the Xbox Series X|S wireless headset audio glitch and ” looking to resolve the issue in a future update” at the time of writing"

Mind you, there is nothing in the linked Microsoft page to indicate it is aware of the issue so not sure.

From what I recall from other threads on the issue, cut scenes are the worst as they can sometimes be a few minutes long. Gears of War has been mentioned often as all the games have some long cut scenes...Gears 5 especially

I found an article which I recalled reading a while ago where the issue seems to have been resolved last december for some headsets (whether by accident or by design):

https://www.byteside.com/2020/11/xbox-series-x-s-wireless-headset-problems-are-not-just-you/

There are multiple articles stating audio compatibility via USB. If optical is necessary, there are various HDMI to optical devices available which you may need to add.

https://news.xbox.com/en-us/2020/09/02/designed-for-xbox-new-look-continuous-compatibility/

"Some gaming headsets that utilize an optical cable may require a firmware update to support game and chat audio over USB on Xbox Series X. Soundbars and headsets that do not receive updates may be connected
directly to your televisions optical port."

https://wccftech.com/xbox-series-x-audio-usb/

"Xbox Series X to Support Wireless Audio and Voice Chat Over USB, Astro Gaming Confirms"

Hello Deborah, sorry to hear you're having trouble.

It depends on the console. If he has an Xbox up to the One X then there should be an Optical Port on the back. Most sound bars will offer an optical in option for this as they offer a really good audio option for the console. If he's using the Xbox Series X or S then the Optical Port is not a feature so he would need to purchase either an Xbox compatable Wireless headset or a wired headset that can plug into his controller.

Hello Payton L, My name is David. I am an independent advisor, happy to help you today.

If you're experiencing crackling, popping, or snapping sounds in your headsets when using your Xbox Series S, here are a few troubleshooting steps you can try:

1. Ensure that the headset is properly connected to the Xbox controller. Make sure the headset cable is securely plugged into the controller and that there are no loose connections.

2. Outdated controller firmware can sometimes cause audio issues. Connect your Xbox controller to your Xbox Series S using a USB cable and check for any available controller firmware updates. You can do this by navigating to the "Settings" menu, selecting "Devices & connections," and choosing "Accessories." Then, select your controller and look for any available firmware updates.

3. Try restarting your Xbox Series S to refresh the system and potentially resolve any temporary issues. Press and hold the Xbox button on your controller to open the power menu, then select "Restart console." After the console restarts, check if the audio issues persist.

4. Navigate to the Xbox Series S settings and make sure the audio settings are properly configured. Go to the "Settings" menu, select "General," then choose "Volume & audio output." Check the audio settings, including the volume levels, chat mixer, and spatial audio settings. You can try adjusting these settings to see if it improves the audio quality.

5. If possible, try using a different Xbox controller and see if the audio issues persist. This can help determine if the problem is specific to the controller or if it's a broader issue with the Xbox Series S.

6. Wireless interference can cause audio problems. Ensure that there are no wireless devices or other sources of interference near your Xbox Series S or the controller. Move away any devices that may be causing interference, such as routers, cordless phones, or other wireless devices.

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Best regards.