Xbox Series X/S controller shutting off while plugged in

Thanks, I will look into this. My controller is now doing this thing where it becomes unresponsive while it's still on. I have to unplug it and plug it back in to get it to work, and it has shut off a few times after doing that.

Thank you for responding. I haven't tried it wirelessly. I use the controller plugged in only because it won't stay connected to the system. That's a problem I've had with each of my wireless controllers, and I think it's because of something interfering with the signal. As for the cable I use, it's the only one I have that fits the controller.

I did a firmware update after making the post, but I haven't noticed a difference. I don'r have a headset or an adapter, so the other options are not doable.

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on your Xbox Series controller. I am here to help.

Does the same issue occur while using the controller wirelessly?

Also, have you tried a different cable to connect your controller to your console?

Kindly update your Xbox controller firmware:

If you have one, plug the stereo headset adapter into the bottom of your controller so it can also get updates.

If you're using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).

Plug the included USB cable into your Xbox’s USB port.

For Xbox Series X, the port is on the front right below the Pair button . For Xbox Series S, the port is on the front left next to the Pair button .

For Xbox One X and Xbox One S, the USB port is on the front under the Power button.

For the original Xbox One, the port is on the left side of the console, around the corner from the disc tray.

Plug the other end of the USB cable into the top of the controller.

Instructions to install the update should automatically appear. Follow the instructions, and don’t disconnect the USB cable while the update is in progress. The process can take up to 3 minutes.

If instructions to install the update don’t automatically appear, you can start the process manually. To do this, press the Xbox button  to open the guide, choose Profile & system > Settings > Devices & connections > Accessories, and then select the controller you want to update. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller. If it says “Update,” select Firmware version, and then follow the steps provided.

Things to keep in mind:

The auto-detect feature of this update may not work immediately if you plugged your stereo headset adapter into the controller while downloading a system update, or while the console was turned off. To resolve this, go to the Home screen and unplug the adapter. Then, plug the adapter into the controller.

You only need to update your controller one time to use the stereo headset adapter. However, if you plan to use the stereo headset adapter with other Xbox controllers, you’ll need to follow this process for each controller. Additionally, check for new updates periodically as Xbox frequently ships new controller features and improvements.

Reference link: https://support.xbox.com/en-US/help/hardware-ne...

Thank you for the information.

I would highly recommend you check for your Xbox series controller warranty replacement options. You can create a replacement order by signing your account and registering your controller serial number here at this link:

https://support.xbox.com/en-US/help/hardware-ne...

Thank you for your time. I hope you have a great day!

You're welcome! I understand and please take your time.

If you don't have any more questions, feel free to choose a rating, and have a great day!