Xbox Series X randomly turns off while streaming Netflix

Stephanie Wilcox · Mar 15, 2025 at 1:44 PM

Hello everyone,

I've been encountering an issue with my Xbox Series X where it randomly turns off while I'm streaming Netflix. This has been happening for the past few days, and it's quite frustrating. The console just suddenly powers down without any warning, even when it's not overheating and the room temperature is normal.

I've checked all the cables and ensured that everything is connected properly. I've also tried restarting the console and reinstalling the Netflix app, but the problem persists. Is anyone else experiencing this issue or have any suggestions on how to fix it?

Any help would be greatly appreciated!

Thanks in advance!

:)

Francia J.

Hi Stephanie, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

It can be a corrupted file. I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE

"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. "

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

"Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps."

DeRpY SmUrFy300

The Xbox Series X turns itself off randomly to protect itself from overheating or when there is no power.The majority of reports of the Xbox
Series X turning off appear to be related to next-gen games like Call of Duty: Black Ops Cold War and Assassin's Creed Valhalla.

Ibetchuwontdoit

I am also having this issue. I have had my console for over a year and it has only recently (within the last week or so) that the console is randomly shutting off with no patterns showing of a rhyme or reason as to why. Just like the others, I can watch
tv and play games for hours without any problems, however the problem frequently occurs while streaming video via netflix or xbox video. My son is upset that he is not able to watch big hero 6, my gf is upset that she can't get through a single episode of
her favorite tv series on netflix due to the xbox randomly turning off, and I'm upset that I paid so much money for a problem like this to go un-addressed. The console is not over heating, it is not turning off due to power settings. Someone get tech support
in here as this is obviously not a problem on the user end.

TomCole5

The Xbox Series X turns itself off randomly to protect itself from overheating or when there is no power.The majority of reports of the Xbox
Series X turning off appear to be related to next-gen games like Call of Duty: Black Ops Cold War and Assassin's Creed Valhalla.

Not necessarily fifa 21 xbox one version crashes and turns mine off so does fortnite

stopWithThePermissio

I have the same issue with Netflix and Amazon streaming, I have tried all the online support suggestions (turned off auto shutoff, made sure its ventilated, and plugged directly into the wall). It still happens randomly after about 30-40 minutes of watching
Netflix or Amazon streaming. I have not tried a long gaming session yet. Has anyone called and got better answer on this yet?

Xbox Series X randomly turns off while streaming Netflix