Xbox Series X randomly disconnecting from Wi-Fi network

Hi Tyler,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're getting disconnected randomly from your Wi-Fi. There are a lot of possible reasons why this happens and here are the things that you could take into consideration.

1. Change the channel of your Wi-Fi - either avoid the interfering channel all together OR set your AP on the offending channel. There are collision avoidance mechanisms on Wi-Fi that will prevent the offending AP from transmitting when your network is, and make your network wait when they are transmitting. The worst case in any wireless network is a retransmission - this means at least 2x wasted time. Lower bandwidth with no retransmissions gives better performance than high capacity channel with retransmissions and collisions.

2.Change bandwidth - normally wide channels are default, and you might go to smaller channels to minimize interference. e.g. Default channel width on 5 GHz AP might be 80 MHz - if you truly have interference, you might get better performance on a 40 MHz or 20 MHz channel.

3. Move your Wi-Fi access point closer to your Wi-Fi clients to improve signal quality. Or move your AP to a more centralized location to your Wi-Fi clients.

4. Reduce interference from other devices. Common sources include microwaves, cordless phones, and Bluetooth devices. Try to keep these devices away from your router or to your Xbox.

Kindly let me know how it goes.

Regards,

Alvaro

we have a Wi-Fi extender but it doesn't do much for the Wi-Fi itself my Xbox itself is cabled. the connection is fine it's just that it randomly disconnects

Hello Stoop14mc , My name is Khaji I am an independent advisor and I will be happy to help you today.

I'm sorry to hear that you are experiencing Wi-Fi connection issues with your Xbox Series S. Here are some steps you can take to try to fix this issue:

Check your Wi-Fi password: Make sure you're entering the correct password when trying to connect your Xbox Series S to your Wi-Fi network. You can check the password on your router or ask your Internet provider to provide you with the correct password if you have forgotten it.
Restart your router: Turn off your Wi-Fi router and disconnect it from the power source for a few minutes. Then turn it back on and wait for it to reboot completely. Once the router is online again, try connecting your Xbox Series S to the Wi-Fi network.
Forget Wi-Fi on Xbox: Go to the network settings on your Xbox Series S and look for the option to forget the Wi-Fi network you're trying to connect to. Then try to connect again by entering the correct password. This can help resolve incorrect authentication issues.
Check Wi-Fi signal strength: Make sure the Xbox Series S is close enough to the router to receive a strong, stable Wi-Fi signal. If you are far from the router, the signal may be weak and cause connection problems. Try moving the Xbox Series S closer to the router and see if that fixes the issue.
Update your router's firmware: Check if firmware updates are available for your Wi-Fi router and, if necessary, update it to the latest version. Firmware updates often fix compatibility issues and improve connection stability.
Reset Xbox Series S network settings: If the above steps do not resolve the issue, you can try resetting the network settings on your Xbox Series S. Go to the console's network settings and look for the option to reset settings network. Please note that this will erase any custom network settings and you will need to reconfigure your Wi-Fi connection from scratch.

If the reply was helpful, please don't forget to upvote or accept as an answer, thank you

Hi 𝔭 𝔯 𝔦 𝔫 𝔢 𝔰 𝔰 ˖⁺‧₊˚♡˚₊‧⁺˖,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you're having trouble connecting your Xbox Series X to your Xfinity Wi-Fi network. I'll be happy to assist you with this issue.



Before we proceed with troubleshooting steps, I'd like to ask a few questions to better understand the problem you're facing.
- Are you able to connect another network connection? Like mobile hotspot or other WiFi network.
- Are you getting an error message?

First, please ensure that your Xbox Series X is within range of your Xfinity Wi-Fi network. If it is, please follow the steps below to troubleshoot the issue:



1. Restart your Xbox Series X and your Xfinity modem/router. This can often resolve connectivity issues.



2. Check that your Xfinity modem/router is not blocking your Xbox Series X from connecting to the Wi-Fi network. You can do this by logging into your Xfinity modem/router's settings and checking the list of connected devices. If your Xbox Series X is not listed, you may need to add it to the list of allowed devices.



3. Try connecting your Xbox Series X to your Xfinity Wi-Fi network using a wired connection. If this works, it may indicate that there is an issue with the Wi-Fi signal or settings.


Learn more: Troubleshoot your Xbox network connection | Xbox Support

Thank you,

Microsoft Community Moderator

If that worked would that prove that the Wi-Fi receiver in the Xbox is at fault ?

As my Xbox series x and Xbox one connect and play perfectly online via the same Wi-Fi