Xbox Series X overheating and shutting down

xxSuP3RHuMaNxx · Mar 6, 2021

I have been trying for days to get a live tech support person on the phone, which leads me to the website, which tells me no calls or messaging support is available for my request. It is extremely outrageous someone buys a product and goes through a cycle of go here and go there, which leads to nothing. My xbox series X has 1 game installed, and 1 app. When i play the game, it varies in time, between 15-25 minutes, the framerate will start to drop, and then it will homescreen and shut down. Ive tried every solution listed from full shutdown, reset, etc. It is very well ventilated and plugged directly into a wall outlet. I read a post that someone with exact same issue got a replacement which corrected the problem. I can take video clips of this happening if need be, but could someone please get xbox support tech to respond, or explain how i can talk to one, Thank you.

:)

xxSuP3RHuMaNxx

So I have waited days now since your last post, I simply want to talk with a microsoft person, or explanation of how to get a ticket going for a replacement... I'm at the point of calling BBB and asking what a company must do in order to be accessible to customers... If I go to McDonald's and buy a "happy meal" and the order was wrong, I could make one call and get it resolved, and the "happy meal" was $5 not $500....

xxSuP3RHuMaNxx

I guess I didn't specifically state , but when I said I tried everything, that included a factory reset, and a game reinstall... Also, you "guess" I should open a ticket? To play a game for 15-25 minutes before the console homescreen and shuts off is not something anyone should have to deal with... Fine you say it's not a heat issue I'll agree to disagree, can you just explain what I need to do for the ticket, or how to talk to a tech support ? Thank you, I'll go play for another 15 minutes until it shuts down again.

SwordofWhedon

Yes, the heat is normal, you just never noticed before.

Ventilation and power make no difference for these errors, i would suggest you reinstall the game, if that doesn’t work, do a factory reset on the console, then open a support ticket for replacement.

It sounds like you have a memory leak issue possibly caused by corrupt game or system software. It can also be bad RAMchips. As it becomes “full”, it “pukes” by crashing and going into protect mode shutting down.

Tezzerrific

or basically the series x is a rushed box of problems, too tightly packed into a case with one measly fan and the fact its Microsoft that can't seem to get anything working properly as per usual.

SwordofWhedon

No, as I stated it’s not overheating. It’s designed extremely well, and only needs one fan as it basically operates as a chimney.

The pandemic interfered with every aspect of electronics manufacturing ans software production everything is behind and underdeveloped. PS5 is having the same problems. Ford can’t make cars because they don’t have chips. It’s no ones fault. Even in the best of times there are defects.

Please reinstall the game, try other games, factory reset the console etc as suggested.

Xbox Series X overheating and shutting down