Xbox Series X not uploading vidoe clips to network

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Thank you so much for providing the steps that you have already tried. To fix this we need to perform an extended power cycle and reset your network hardware. We need to follow the waiting period for it to be successful.

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

This did not work. The screen still freezes and turns black when I try to upload.

Hi Caitlin,

Just to confirm, what Xbox console are you on - Xbox One or Series X|S? Please specify the exact model. What resolution is the clip you’re trying to upload - 720p or 1080p?

Is there any specific error code/message when the clip fails to upload, and do you have sufficient storage space? It should indicate whether the file size/upload limit has been reached for anything.

Refer to this guide:

Manage your game clips | Xbox Support

Where it explains under ‘Upload to the Xbox network from your console’:

You can upload up to 10 GB of captures to the Xbox network. Once you reach those limits, you’ll need to delete existing captures to upload new ones.

Additional support resources regarding this can be found on the Xbox support website with the relevant search query:

https://support.xbox.com/search?phrase=Clips

Hope this helps.

when you share a clip to another person it uploads it to the xbox network, his settings must not be set right, as with all clips you upload regardless of feed or not can still be viewed.

if you recorded the clip by pressing the Xbox button then pressing X then you can upload it to One Drive by going to the Recent Captures on your Xbox, selecting the clip you want to upload then selecting See All Sharing Options