Xbox series x not recognizing Ethernet connection

Hello,

I have tried 2 different Ethernet cables, even bought a new one to try just in case. I only have the one router but I just bought it a few months ago so it is newer as well.

2. What? Are you asking if my modem/router showed any issues? It did not.

Troubleshooting. I dont know what a gigabit switch is but I tried the other 2 things.

Hi Stephanie Cooper1,

We appreciate your patience.

We have an update from the team, please see the suggestion that follows:

1. They would like to know if you have tried different ethernet cables and routers?
   
2. Did you had LED lights on upstream device for connection/speed/activity, does it show a connection during a replicating your issue?
   

Suggested troubleshooting:

• Try a different network cable
  
• Try a different port on the upstream router/switch
  
• Try putting a good switch, such as a Netgear gigabit switch, in between the Xbox and the upstream network device.
  

Please let us know how it went.

Regards,

Hi Stephanie Cooper1,

Sorry for the late reply.

Let me raise this concern to our Internal Support Team for further investigation.

Just curious though, would you mind trying to connect Xbox Series X on Wi-Fi and see if the issue persists?

Regards,

Hi Stephanie Cooper1,

Thanks for the update, if any case, you have tried the troubleshooting we suggested last time and issue persist, you may need to have this repaired or request for replacement (if eligible).

Getting your Xbox device serviced | Xbox Support

Warranty and Protection Plan Terms & Conditions (microsoft.com)

Regards,

Hi Stephanie Cooper1,

Do you mind submitting this concern to Team Xbox as well? Please follow the steps below and update us with your title and submission date.

1. Install Report a Problem app from Microsoft Store in Xbox Console.
   
2. Press and hold the Xbox button, select Report a problem and select Report new problem.
   
3. Please provide additional info and diagnostics to your problem report by selecting Reproduce with advanced diagnostics. Otherwise select Continue with standard diagnostics.
   Note If you select Reproduce with advanced diagnostics, continue with the instructions that are found in the section “Report a problem with media tracing.”
   
4. Choose the most appropriate category and subcategory from each dropdown. If you’re not sure what to choose, make your best guess.
   
5. If you have a screenshot or game clip with your issue, ensure that Include screenshot or Include game clip is selected.
   
6. Enter a short title for your issue that will include [Xbox Forums]
   
7. Enter a description of your issue. Consider the following questions when deciding what details to include:
   
   • What is the problem or unexpected behavior?
     
   • What steps did you take to encounter the problem?
     
   • What additional software, hardware, or accessories were you using when you encountered the problem?
     
   • Were there any specific error codes or messages you saw when you encountered the problem or behavior? If so, what did it say?
     
8. Select Submit. It can take several seconds for your problem report to send.
   
9. Once complete, post the title of the bug report along with the submission date in this thread.
   

We look forward for your update.

Regards,